Customer Care Manager

1 month ago


kochi, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAnalyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response dataPreferred IndustriesEducation QualificationDiploma in Engineering; Bachelor of Engineering; Diploma in Engineering in MechanicalGeneral Experience5 years and aboveCritical ExperienceMahindra Leadership CompetenciesInnovation Led Transformation _Change catalystStrategic Business Orientation_Business PerspectiveInnovation Led Transformation _Risk Taking with ResponsibilityStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesResult Orientation with Execution Excellence_Effective Project ManagementStrategic Business Orientation_Strategic ForesightResult Orientation with Execution Excellence_Passion for QualityStrategic Business Orientation_Global mind-setResult Orientation with Execution Excellence_Accountability for resultsLeadership through Sustainability_Strategize around,Sustainability DriversResult Orientation with Execution Excellence_Agility with disciplineLeadership through Sustainability_Frugal mind setLeveraging Human Capital_Exponential synergyLeadership through Sustainability_Stakeholder focusLeveraging Human Capital_Team developmentLeadership through Sustainability_Triple Bottom Line SensitivityLeveraging Human Capital_Entrepreneurial engagementCustomer Focus_Customer SensitivityLeveraging Human Capital_Appreciating diversityCustomer Focus_Customer DelightWeaving Passion and Energy at Work_Being Passionate about workCustomer Focus_Service OrientationWeaving Passion and Energy at Work_Working without BarriersInnovation Led Transformation _Idea OrientationWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsCustomer SensitivityService OrientationService ManagementSystem Generated Secondary SkillsConsumer FocusDealer Relationship ManagementService Planning
  • Home Care Assistant

    1 month ago


    Kochi, Kerala, India Care Bridge Home Full time

    **HOME CARE ASSISTANT/CARE GIVER** We are currently looking to recruit Experienced Home Care Assistance who are self-driven and experienced to join our team. **Home Care Assistant - Job Responsibilities** - Providing support and assistance to elders to enhance independent living. - Assisting clients with tasks such as cleaning and laundry. - Assistance...


  • Kochi, India Messwaala Full time

    **Company Name: Messwaala** **Location : kochi, Kerala** **Salary: 140000 to 180000 p.a** **Age: 28 Above** **Company Overview**: We are a dynamic and rapidly growing startup in the food industry, specializing in an innovative online messapp platform that connects customers with a diverse range of delicious and convenient meal options. As a Customer Care...


  • Kochi, India Future Leap PMC OPC Private Limited Full time

    We are seeking a dedicated and customer-focused Female Customer Care Executive to join our team. As a Customer Care Executive, you will play a crucial role in providing exceptional service to our customers by addressing their product-related queries and feedback. Your excellent communication and problem-solving skills will contribute to building positive...

  • Customer Care Officer

    4 weeks ago


    Kochi, India Call For Jobs Full time

    Designation: Customer care Executive Department: Virtual Care Qualification: Any Graduation Mandatory languages: English, Tamil and Malayalam Working Location: Erankulam,kochi. Week Off: 2nd and 4th saturday, sunday. Gender: Male / Female Timing: 9hrs (9:30 - 6:30 ) Experience: freshers and 1year ; Salary: 2.08 lpa. Description: Have to take inbound...


  • Kochi, India Copious Consult Full time

    **Job description** - A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. - These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. - Tele calling **Desired Profile** - English &...


  • Kochi, India Affable Management Services Full time

    Position : Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification : Bachelor's degree in B com or a related field Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with...


  • Kochi, India Affable Management Services Full time

    Position: Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification: Bachelor's degree in B com or a related field Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with...


  • Kochi, Kerala, India Care Bridge Home Full time

    **JOB DESCRIPTION** **Care Coordinator -BSc Nurse** Location**:Thiruvalla, Kerala** **Purpose Statement**: Care Bridge Home is a professional home care organization that provides a wide range of both medical and non-medical support services for seniors and people with disabilities in their homes and residential care settings. Currently, we are searching...


  • Kochi, India team Azad constructions Full time

    minimum 3 years experience in BPO /customer care services. looking for 24*8 3 shifts. **Job Types**: फ़ुल-टाइम, फ्रेशर **Salary**: ₹८,०८६.०० per month **Benefits**: - प्रॉविडेंट फ़ंड - मोबाइल फ़ोन के बिलों का पेमेंट - हेल्थ...


  • Kochi, Kerala, India Care Bridge Home Full time

    Those who know the preparation of **postpartum ayurvedic medicines** - Providing support and care to mothers and newborns during the postpartum period. This may include assisting with breastfeeding, diaper changes, bathing, and basic infant care. - Providing guidance on maternal nutrition and exercise, and supporting healthy postpartum weight loss. -...

  • Customer Care Officer

    4 weeks ago


    Kochi, India Abj Associates Full time

    **Salary** : 20k - 30K **Qualification** : Degree **Experience**: 2-3 years experience in Customer Care Relationship **Required Skills**: Good communication skills - Fluent in English & Hindi Good Coordination skill & System knowledge - Excel /SAP **Location**: Aluva ,Kochi **Salary**: ₹20,000.00 per month Schedule: - Day shift **Education**: -...


  • Kakkanad, Kochi, Kerala, India BENEVOLENT HOME CARE Full time

    Certainly, here are the responsibilities of a home care coordinator but not limited to: - Prospect and identify potential clients for home care services. - Conduct sales presentations to showcase the benefits of the services. - Build and maintain relationships with healthcare professionals and referral sources. - Explain and promote the range of home care...


  • Kochi, India Affable Management Services Full time

    Position : Customer Care Executive Location : Edappally, Kochi Experience : 1 - 2 Years in Customer Services Educational Qualification : Bachelor's degree Roles & Responsibilities: - Manage incoming phone calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open...


  • Kochi, India HSJB Global Full time

    A reputed firm in Cochin is looking for a Customer care executive. Education - Any Graduates Skills - Excellent communication skills in English and Hindi/ Tamil/ Malayalam/ Kannada. Gender - Female Age - Below 40 **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91...


  • Kochi, India SPECTRA ingenious Full time

    Customer care Executive We are looking for an enthusiastic Telesales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be...


  • Kochi, Kerala, India Affable Management Services Full time

    We are looking for a dedicated and energetic Customer care executive Understanding of the SIP, Insurance, Mutual Funds etc Interact with customers and assist them with financial services Qualification: Any Graduates with sound communication skills in Hindi, Malayalam and English. Should be confident, Smart and a Person with a highly positive...


  • Kochi, India Palal Motors Full time

    Wanted Customer care associates for LP and VH. Freshers and experienced can apply. Qualification : plus two and above Location : Forum Mall Good salary & incentives provided. Shift Timing **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: From ₹13,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...


  • Kochi, Kerala, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Officer Customer Care (OCC) (77_705_100070) **Office Location**: Palarivattom Annex Cochin (Branch) **Position description**: **Customer Interaction & Query/Complaints Management** Job Role includes, handling of inbound calls received from customers enquiring details of the product...


  • Kochi, Kerala, India Bismi Home Appliances Full time

    **Kerala's leading Home Appliances retail chain "Bismi Home Appliances" urgently looking for Customer Care Executive, Customer Relations Officer.** **Contact - +919562888823, +919562888894** - **Duties & Responsibilities**_ - Handling customer complaints & Assisting them if they are facing a problem and troubleshooting it. - Making appointments for Product...


  • Kochi, India Affable Management Services Full time

    Designation : Customer Care Executive Location : Palarivattom, Kochi Experience : 0 - 2 Years in Customer Services Educational Qualification : Bachelor's degree in B com or a related field No. of Openings : 20 Salary : 2.5 lacs Roles & Responsibilities: Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Should...