Associate specialist, product operations

Our
PurposeMastercard
powers economies and empowers people in 200+ countries and
territories worldwide. Together with our customers, we're helping
build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making
transactions secure, simple, smart and accessible. Our
technology and innovation, partnerships and networks combine to
deliver a unique set of products and services that help people,
businesses and governments realize their greatest
potential.Title
and
SummaryAssociate
Specialist, Product Operations1. Overview
The Specialist, Product Operations will join the team of
specialists who plays a vital role in the implementation and
supporting of the Originating Institutions (OI) for Cross-Border
Payment Services. The successful candidate will be responsible for
all aspects of XBS configurations post the technical integration
till the commercial launch and supports several types of expansion
programs of the Originating Institutions subsequently. This role
also project manage the configuration tasks by other internal teams
in order to seamlessly complete all end to end configurations
., 2. Role The
Job role is to spearhead the configurational projects from the
regions for the Mastercard Cross-Border business , manage key
stakeholders and support test sessions for new and existing
customers. This role also plays as subject matter expert on XBS
Bank platform capabilities and limitations and bridge the gap
between various stakeholders and Regional teams. The Key
responsibilities of the role includes the following
:Ensuring the configurations of the new Originating
Institutions are performed accurately within the prescribed SLA.
Attention to details is a critical attribute of the individual to
ensure error free process.Effectively collaborate with
wider cross functional teams that supports cross border business in
order to achieve the overall implementation
expectation.Effective tracking of OI onboarding pipelines
and regular follow ups for the pending details or confirmations
from Sales teams /OIs for successfully completing the configuration
Proactively highlight the anomalies if any with the
configuration data provided and diligently follow up to obtain all
the desired details for the onboarding. Provide support
for all the user acceptance testing related to any new
functionality that are directly or indirectly linked to the
Configuration.Activate new corridors, additional
products/channels, pricing changes, new branch additions ,
demographic changes etc for the existing OIs.Collaborate
with key stakeholders such as the regional product delivery,
Customer Implementation and product management teams on the
configuration related requirements.Maintain record
keeping of all the configuration requests for addressing any future
queries.Collaborate and support other teams such as
Customer Support teams in providing required details from the
systems pertaining to an OI in order to resolve an issue raised by
the OI.Provide different metrics time to time required by
product management teams relating to the OI portfolio, Pipelines
etc. Contribute to the continuous process improvements for
providing better service experience to internal and external
customer through the process improvements.Undertake any
other specific projects assigned by the line manager and support
other miscellaneous activities endorsed by line
manager 3. All about You/Experience
•
Bachelor or Master Degree in Information Technology with minimum of
4 years experience in the financial services Industry and prior
experience in Cross-Border payments is strongly preferred

• Self-starter and quick learner with ability to work
independently
• Ability to thrive in fast-paced
environments; flexibility to handle rapidly changing
scenarios
• Ability to work with ambiguity and manage
complex Implementation projects; successfully manage multiple
responsibilities and tasks
• Willingness to dive deep and
learn about our technology, system structure, and rules
•
Strong analytical and problem-solving skills
• Strong
data and financial analysis skills and experience
•
Superior communications and interpersonal skills
• Strong
project management skills – strong organization and task management
is expected
• Strong collaborator, ability to work
cross-functionally
• Willingness to be flexible to work
in different shifts and if required re-locate to a different
Mastercard location.Corporate Security
ResponsibilityAll activities involving
access to Mastercard assets, information, and networks comes with
an inherent risk to the organization and, therefore, it is expected
that every person working for, or on behalf of, Mastercard is
responsible for information security and
must:Abide by Mastercard's security policies
and practices;Ensure the confidentiality and integrity
of the information being
accessed;Report any suspected information
security violation or breach,
andComplete all periodic mandatory security
trainings in accordance with Mastercard's
guidelines.