![Illumina](https://media.trabajo.org/img/noimg.jpg)
Service Operations Analyst
4 weeks ago
This role will provide business partner support to the regional Service and Support (S&S) teams, you are the contact person for quality and compliance activities that affect our ability to support our customers. You are working in close collaboration with our QMS & Compliance/Regulatory teams as well as your colleagues from the field/internal support teams to promote continuous quality and process improvement. You are monitoring & reviewing cases related to installation, service activities and complaints to support and ensure record compliance of the S&S teams. Responsibilities involved (but not restricted to) follow up with record owners for correction/update; promoting best practices and education around good records keeping.
Tasks and Responsibilities:
Lead Field Compliance Reviews for the Service & Support teams and communicate any compliance risks noted from these activities to Service & Support Management Lead key compliance metrics monitoring for the S&S teams and part of the QMS (potential Adverse Event, case compliance) Work with QMS and compliance team to continuously educate the AMEA Service and Support team on importance of QMS and facilitate implementation of best practices. Collaborate with Global Compliance team and regional counterparts on process improvement and routine audits. Provide support and backup to the Service Ops Analyst and Service Delivery Program Manager as needed. Identify and prioritize process and system enhancement opportunities Participate in projects relating to process and system improvement and drive execution of key projects Report on service and support performance and KPIsAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirement
Meets deadline, effective use of time and handle multiple assignments simultaneously Exceptional interpersonal and collaboration skills Excellent written and verbal communication skills Understanding of service and field activities Detail oriented Ability to work alone as well as part of a teamExperience/education
Minimum of bachelor’s degree or advanced degree (Master's) in applicable field or equivalent preferred. Experience in quality system and clinical market is preferred Compliance, Service Operations, or Field Service Experience preferred Basic technical/engineering background Working knowledge of ISO13485 and Quality System regulations Knowledge of SalesForce.com#LI-HYBRID
#illuminacareers
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
-
Customer Service
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as...
-
Customer Service
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...
-
Loan Servicing
4 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeOperations Analyst will be be responsible for handling complex transactions, quality checks, queries and managing exceptions Job Summary As an operations analyst you will be responsible for handling complex transactions, quality checks, queries and managing exceptions, along with new joiner trainings and buddy support or assistance for new joiners. ...
-
Insurance Servicing
4 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeInsurance - Operations Analyst you will be responsible of reviewing loan transactions, ensure proper documentation, collateral, and other regulatory documents are in place Job Summary As a Insurance - Operations Analyst you will be responsible of reviewing loan transactions, ensure proper documentation, collateral, and other regulatory documents are...
-
Collateral Servicing
4 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeThe Operations Analyst will be responsible to review loan transactions to ensure proper documentation, collateral, and other regulatory documents are in place Job Summary As an Operations Analyst you will be responsible for reviewing loan transactions to ensure proper documentation, collateral, and other regulatory documents are in place and Ensure...
-
Operations Analyst
4 weeks ago
bangalore, India Corporate Resources Full timeJob Description An Engineering Operations Analyst to be a part of our growing Engineering team. This team member will work closely with other StreetLight team members, our SaaS application, and our applications users. By becoming an expert on our application s infrastructure, engineering processes,...
-
Data Operations Analyst
2 weeks ago
bangalore, India JFrog Full timeData Operations Analyst Bangalore, India | Sales Share position As JFrog is growing as a company and the volume of our customer data and interactions increases, managing this growing dataset becomes more complex and requires dedicated teams to ensure data accuracy, completeness, and relevance. Our Revops group is committed to enhancing overall...
-
Sr. Quantitative Risk Analyst
4 weeks ago
Bangalore City, India Shell Business Operations Full timeMarket Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...
-
Service Operations Analyst
3 weeks ago
bangalore, India Cleo Full timeCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s...
-
Service Operations Analyst
2 months ago
bangalore, India Cleo Full timeCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s...
-
Service Operations Analyst
2 days ago
bangalore, India Vertiv Full timeThe Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively...
-
IT Audit
4 weeks ago
bangalore, India Corporation Service Company Full timeRole: IT Audit & Risk Analyst Location: Bangalore Schedule: 4PM IST – 1AM IST ( +/- 1 hour based on the Day light savings time) Working model: Hybrid Introduction : The IT - Auditor and Risk Analyst is a highly respected, influential, and in-demand role within the business. The position is responsible for supporting the...
-
Business Operations Services Analyst
3 weeks ago
bangalore, India Advarra Full timeZendesk Related Responsibilities: Zendesk Management- Tickets, Reports and Dashboards: Maintain expert level understanding of Zendesk products including Support, Explore, Guide and other marketplace apps to support business needs. Document the processes, create data flow diagrams, and process flow diagrams to facilitate better system...
-
Analyst, Tax Operation
3 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeThe India Tax Operations Analyst for GST and TDS is responsible for ensuring compliance with Goods and Services Tax (GST) and Tax Deducted at Source (TDS) regulations in India. Duties include preparing and filing tax returns, conducting audits, and staying updated on regulatory changes to ensure accurate reporting. Strong analytical skills and attention to...
-
Network Operations Center Analyst
1 month ago
bangalore, India Koch Global Services Full timeYour Job * Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures * Monitoring interfaces and devices, domestic and global via a performance monitoring solution * Working with third party vendors and onsite contacts both during routine deployment and outages providing...
-
Analyst - Oilfield Service
4 weeks ago
bangalore, India Rystad Energy Full timeRystad Energy Rystad Energy is an independent energy research and business intelligence company providing data, analytics and consultancy services to clients exposed to the energy industry across the globe. Since its inception in 2004, Rystad Energy – headquartered in Oslo, Norway, and with offices in Houston, New York, London, Singapore, Sydney,...
-
IT Service Analyst
2 weeks ago
bangalore, India Swiss Re Full timeAbout the role Are you a sharp, ambitious, and hardworking IT Service Analyst who is respected by peers, enjoys a challenge, and thrives collaborating in a diverse multi-national Collateral Management team? If so, then this is a superb role where you can demonstrate and broaden your experience, bring forward your ideas and keep learning. As our IT...
-
Network Operations Center Analyst
4 weeks ago
bangalore, India Koch Global Services Full timeYour Job Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures Monitoring interfaces and devices, domestic and global via a performance monitoring solution Working with third party vendors and onsite contacts both during routine deployment and outages providing first level...
-
Network Operations Center Analyst
3 weeks ago
bangalore, India Koch Global Services Full timeYour Job Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures Monitoring interfaces and devices, domestic and global via a performance monitoring solution Working with third party vendors and onsite contacts both during routine deployment and outages providing first level...
-
Revenue Operations Analyst
3 weeks ago
bangalore, India New Relic, Inc. Full timeRevenue Operations Analyst Revenue Operations Analyst Revenue Operations Analyst Req ID FY|S&M|#2 Location(s) Bangalore, India; Your opportunity Are you full of energy, curious, creative and ready for a role in a fast-paced, high tech company? New Relic is looking to grow our GTM Strategy and Operations team to help operationalize and scale processes to...