![Advarra](https://media.trabajo.org/img/noimg.jpg)
Business Operations Services Analyst
3 weeks ago
Zendesk Related Responsibilities:
Zendesk Management- Tickets, Reports and Dashboards: Maintain expert level understanding of Zendesk products including Support, Explore, Guide and other marketplace apps to support business needs. Document the processes, create data flow diagrams, and process flow diagrams to facilitate better system understanding. Implement and support new system roll outs, as well as all required maintenance and upgrades in addition to recommendations for process improvements. Responsible for the overall data quality in Zendesk. Assist in training new and current users on both Zendesk usage, reports, and workflows. Take ownership of issues and requests received through the BOS (Business Operations Support) team. Triage, prioritize, and assign tasks to ensure timely resolution. Regularly review and refine reporting structures in the BOS team to support team members’ movement within the teams for optimal efficiency.Customer Requests Management:
Timely generation of tickets received from customer emails. Ensure tickets are created and prioritized on the same day as the request. Redact customer-specific documents shared via Zendesk. Proactively collaborate with managers to ensure compliance with secure file sharing protocols. Onboarding new services customers and creating requisite workflows as per the customer requirement and team’s direction.Reports and Dashboards:
Proficiently crafts and manages Zendesk reports and dashboards tailored to meet specific business requirements. Cultivates a deep understanding of Zendesk Explore, demonstrating the ability to independently navigate and optimize reports and dashboards to ensure effective data management.Project Analysts: Liaison Responsibilities with Functional Teams :
Customer Service Requirements : Create project-specific reports and dashboards to track key performance indicators (KPIs) and key risk indicators (KRIs). Ensure that reports are accurate, timely, and align with project goals. Communication and Stakeholder Management: Works closely with the key stakeholders to ensure alignment with business objectives and technology solutions.Working Hours:
Monday-Friday 8:00 to 5:00Qualification and Key Personal Attributes:
Qualification: Graduates-Life Sciences, BCA, MCA, BE- Biotech Highly personable nature that fosters teamwork Showcase adept analytical and problem-solving skills. Exhibit exceptional communication skills with a commitment to thorough follow-ups. Possess proficiency in utilizing tools such as Excel, SQL, MS Power Query, and Power BI. High energy and positive attitude towards working in a culturally diverse environment. A passion for ensuring outstanding customer support with a solutions-oriented attitude. Proactive and takes ownership in all tasks from start-to-finish.-
Data Analyst
4 weeks ago
bangalore, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...
-
Data Analyst
4 weeks ago
bangalore, India Flexi Analyst Full timeCompany Description Flexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...
-
Sr. Quantitative Risk Analyst
4 weeks ago
Bangalore City, India Shell Business Operations Full timeMarket Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...
-
Customer Service
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as...
-
Customer Service
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...
-
IT Business Analyst
2 months ago
bangalore, India Orange Business Services Full timeabout the role Lead Business Analyst - Telecom Engage with business stakeholders from various parts of the company (Sales, Sourcing, Marketing, Legal, etc.) to gather business requirements for IT systems, IT integration and process automation Analyse business requirements and work with other analysts and systems architects to define...
-
IT Business Analyst
3 weeks ago
bangalore, India Orange Business Services Full timeabout the role Lead Business Analyst - Telecom Engage with business stakeholders from various parts of the company (Sales, Sourcing, Marketing, Legal, etc.) to gather business requirements for IT systems, IT integration and process automation Analyse business requirements and work with other analysts and systems architects to define...
-
Senior IT Operations Analyst
2 weeks ago
bangalore, India Conduent Business Services Full timeJob Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge...
-
Collateral Servicing
4 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeThe Operations Analyst will be responsible to review loan transactions to ensure proper documentation, collateral, and other regulatory documents are in place Job Summary As an Operations Analyst you will be responsible for reviewing loan transactions to ensure proper documentation, collateral, and other regulatory documents are in place and Ensure...
-
Network Operations Center Analyst
1 month ago
bangalore, India Koch Global Services Full timeYour Job * Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures * Monitoring interfaces and devices, domestic and global via a performance monitoring solution * Working with third party vendors and onsite contacts both during routine deployment and outages providing...
-
Business Analyst
5 days ago
bangalore, India HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses...
-
Insurance Servicing
4 weeks ago
bangalore, India JPMorgan Chase & Co. Full timeInsurance - Operations Analyst you will be responsible of reviewing loan transactions, ensure proper documentation, collateral, and other regulatory documents are in place Job Summary As a Insurance - Operations Analyst you will be responsible of reviewing loan transactions, ensure proper documentation, collateral, and other regulatory documents are...
-
Business/Product analyst
3 weeks ago
Bangalore, India NTT DATA Services Full timeReq ID: 284169 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business/Product analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). The...
-
Business/Product analyst
3 weeks ago
Bangalore, India NTT DATA Services Full timeReq ID: 284169 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business/Product analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). The...
-
Business/Product analyst
3 weeks ago
bangalore, India NTT DATA Services Full timeReq ID: 284169 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business/Product analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). The Product...
-
Business Operations Analyst
2 weeks ago
bangalore, India Resillion Full timeJob DescriptionJob Title: Business Operations Analyst Location: Bangalore (Hybrid Mode) Experience Range: 2+ Years Job Description: Resillion is seeking a meticulous and experienced Business Operations Analyst to join our team. The ideal candidate will have a strong background in creating invoices, project administration, handling employee timesheets,...
-
Business Operations Analyst
3 weeks ago
bangalore, India Nasdaq Full timeNasdaq’s Technology and Operations and Support Team resident within the Legal and Regulatory Group is currently seeking a Business Operations Analyst for our central corporate system, Exchange Analysis and Compliance Tracking system (ExACT), Document Storage Repository and Listing Center website. The Business Analyst will represent multiple internal...
-
Business Operations Analyst
2 months ago
bangalore, India Nasdaq Full timeNasdaq’s Technology and Operations and Support Team resident within the Legal and Regulatory Group is currently seeking a Business Operations Analyst for our central corporate system, Exchange Analysis and Compliance Tracking system (ExACT), Document Storage Repository and Listing Center website. The Business Analyst will represent multiple internal...
-
Network Operations Center Analyst
4 weeks ago
bangalore, India Koch Global Services Full timeYour Job Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures Monitoring interfaces and devices, domestic and global via a performance monitoring solution Working with third party vendors and onsite contacts both during routine deployment and outages providing first level...
-
Network Operations Center Analyst
3 weeks ago
bangalore, India Koch Global Services Full timeYour Job Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures Monitoring interfaces and devices, domestic and global via a performance monitoring solution Working with third party vendors and onsite contacts both during routine deployment and outages providing first level...