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Ads Support Engineer
2 months ago
Provide dedicated support to Ads customers using the Advertiser API, Analytics tools, and Syndication services. Troubleshoot issues related to SOAP/REST APIs, web-based tags, pixel implementation, and ad tracking.API & Integration Assistance:
Assist clients with integrating Ads APIs (both REST and SOAP) into their systems, ensuring a seamless connection and data flow. Provide guidance on best practices and resolve any technical challenges that may arise during the integration process.Web-based Troubleshooting:
Troubleshoot issues related to conversion tags and pixel implementation on customer websites. Assist with debugging HTML, JavaScript, and other web technologies to ensure proper functioning of tracking mechanisms.Customer Engagement:
Engage directly with clients to understand their technical issues and provide timely and effective solutions. Communicate complex technical information clearly and professionally, ensuring a positive customer experience.Analytics Support:
Guide customers in utilizing Ads Analytics tools effectively. Assist in interpreting data and solving issues related to campaign performance, reporting, and tracking.Syndication Support:
Work with syndication partners to resolve any technical issues related to syndicating Ads across partner networks.Collaboration:
Work closely with the engineering, product, and other support teams to escalate and resolve complex issues, while also providing feedback for platform improvements.Documentation:
Create and maintain detailed documentation for common issues, troubleshooting steps, and best practices to enhance the customer support experience.Continuous Learning : Stay up-to-date with the latest Ads products, APIs, tools, and technologies to provide the best support to customersQualifications:Technical Skills:
Solid understanding of SOAP/REST APIs and experience troubleshooting API-related issues. Basic knowledge of HTML, JavaScript, and web-based technologies. Experience with conversion tags, tracking pixels, and web-based analytics tools. Familiarity with ad tracking, digital marketing technologies, and syndication processes is a plus.Problem-Solving:
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.Communication:
Excellent verbal and written communication skills, with the ability to articulate technical solutions to both technical and non-technical audiences.Customer Focus:
A customer-centric mindset with a focus on providing exceptional service and support to external clients.Collaboration:
Ability to work cross-functionally with various teams to troubleshoot and resolve issuesExperience:Previous experience in a technical support role, preferably related to digital marketing, analytics, or ad platforms.Experience with Ads or other digital ad platforms is highly desirable.Preferred Qualifications:Familiarity with advertising technologies, conversion tracking, and the online ad ecosystem.Experience supporting clients and customers in a technology-focused role.Ability to quickly learn new technologies and adapt to changing environments.