Mega Walk-In Drive – OTC Account Activation

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time
HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 Interview Date: 9th &10 th Aug 2025 Interview Time: 10:00 AM – 3:00 PMWork Location: ChennaiHR SPOC: Harish. KExperience Required: 3 -7 Years (only eligible)Shift : US ShiftNotice Period: Immediate Joiners- Carry a copy of your updated resume.- Bring a valid government ID proof (Aadhaar/PAN/Driving License).- Arrive at the venue between 10:00 AM to 3:30 PM for registration.Account Activation
• Review and approve standard account setup requests.
• Coordinate with compliance and finance teams for KYC checks.
• Monitor SLAs for account creation and updates.
• Resolve discrepancies in submitted account data.
• Support internal audits by providing account documentation.
• Train new joiners on account setup procedures.
• Generate reports on account creation volumes and turnaround times.
• Assist in implementing minor process improvements
• Team Management: Ability to assign tasks, monitor workloads, and support team performance.
• Escalation Handling: Resolve complex or high-risk account setup issues.
• Root Cause Analysis: Investigate recurring errors and implement corrective actions.
• Policy Enforcement: Ensure adherence to data governance and compliance standards.
• Cross-Functional Collaboration: Work with IT, finance, and compliance teams.
• SOP Maintenance: Update and enforce standard operating procedures.
• Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions.Account Activation – credit review
• Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems.
• Able to navigate and validate customer related information in Credit Card system and customer provided documents.
• Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation.
• Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup.
• Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction.
• Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration.
• Participate in system upgrades, UAT testing, and process improvement initiatives.
• Maintain documentation for procedures, workflows, and compliance audits.
• Knowledge of working in SAP Customer Master Data module
• Experience with Credit Card similar card systems.
• Bachelor's degree in Finance, Business Administration, or experience in related field.
• 2+ years of hands-on experience in SAP (FI, CRM, FSCM).
• Strong understanding of card services, account setup workflows, and financial operations.
• Familiarity with compliance frameworks.
• Proficient in SAP reporting tools, MS Excel, and workflow automation platforms.
• Excellent communication, analytical, and stakeholder management skills.

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