Technical Crm

4 weeks ago

Bangalore, India LTIMindtree Full time

Job Title:- Technical Consultant/ Developer CRM Work Location:- LTIM Pan India Experience:- 5+ Years Notice Period:- 1 Month. Job Description:- MS Dynamic 365 Technical Consultant/Developer The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps. The selected candidate will work as part of the development team, and report to the project manager and technical lead. Essential Job Functions & Required Skills:- - Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service. - Proficiency in designing, developing and implementing business processes, plugins and workflows. - Experience in designing and creating custom entities and relationships between those entities. - Experience in handling multiple business unit with data segregation and cross BU access/roles. - Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint. - Experience of software development using Microsoft .Net, C#, JSON and jQuery. - Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps. - Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal). - Experience in developing automations using Power Automate and Power Apps. - Experience in developing application which can be published to Azure. - Experience in handling huge volumes of case and email records. - Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application. - Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD. - Experience in designing and automating the survey forms using MS Forms Pro. - Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus. - Hands-on experience in developing Power BI Dashboards & Reports is a plus. - Provide troubleshooting/technical support. - Actively participate in design and analysis sessions to ensure sound team decision-making. - Support system and user acceptance testing activities, including issue resolution. - Complete technical documentation to ensure system is fully documented.

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