Technical Support

Found in: Whatjobs IN C2 - 2 weeks ago

Hyderabad, India FRUGE IT SERVICES Full time
Company Overview

FRUGE IT SERVICES is a consulting company that specializes in IT solutions. With a team of 50 employees, we provide a wide range of services to our clients. Our company is known for delivering high-quality solutions and exceptional customer service.

Job Overview

FRUGE IT SERVICES is seeking a dedicated and highly skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing excellent customer service and resolving technical issues for our clients. This is a full-time position based in Hyderabad, Telangana, India.

Qualifications and Skills

1-3 years of experience in technical support or a similar roleStrong knowledge of technical support processes and proceduresExcellent communication skills, both verbal and writtenAbility to provide exceptional customer serviceExperience in handling international technical support and voice processesAbility to work night shifts as per business requirementsKnowledge of customer support tools and software

Roles and Responsibilities

Provide technical support to clients via phone, email, and chatResolve technical issues and troubleshoot software and hardware problemsDiagnose and escalate software and hardware issues to appropriate teamsGuide clients through product installation, configuration, and usageDocument all customer interactions and solutions in the ticketing systemCollaborate with cross-functional teams to improve product functionality and customer experienceStay up-to-date with industry trends and technologies to provide the best support to clients

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