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Helpdesk Analysts II

3 months ago

Delhi, India Tri-Force Consulting Services, Inc. Full time
Job DescriptionTitle: Helpdesk Analysts IIDuration: 5 YearsClient: The City Of New York Fire DepartmentLocation: Brooklyn, New York.

Note: This is an On-Site Role.

Job Description:Assist end users in more complex problem resolution.

Provide resource coordination with external support entities.

Act as backup person for the TSC Project Manager.

Good understanding of the organization’s goals and objectives.

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Strong documentation skills.

Proven analytical and problem-solving abilities.

"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."About Us:Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cog nos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects.

Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.RequirementsAssist end users in more complex problem resolution. Provide resource coordination with external support entities. Act as backup person for the TSC Project Manager. Good understanding of the organization’s goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Proven analytical and problem-solving abilities.