Process Quality Analyst

4 weeks ago


Chennai, Tamil Nadu, India Movate Full time
Experience: 2-6yrs
Designation: Associate
Role: Customer support - Process Quality Analyst
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Work Model: Work From Office
We are looking for immediate joiners only
Job Description:
To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
To send weekly trend report on quality scores of aligned Engineers to team managers
To take corrective measures in improving the quality scores of BQ Engineers
To be a part of calibration session between Quality and Operations team
To conduct quality induction for the new hire Engineers
To conduct refresher training for the existing Engineers
To send compliance reports on quality parameters to Operations Team on daily/weekly basis
If you have relevant experience as a Non-Tech Process Quality Analyst, please share your details with me @

  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrs Designation: Associate Role: Customer support - Process Quality Analyst Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office We are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to...


  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrsDesignation: AssociateRole: Customer support - Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:- To review the escalation cases received from customer and analyze the root cause in order to reduce the...


  • Chennai, Tamil Nadu, India CODERZ VISION TECHNOLOGY Full time

    Position : Senior Quality Analyst.Experience : 3 to 5 years.Location : Chennai.Job Type : Company :Coderz Vision Technology is a leading software development company dedicated to tackling complex IT challenges.In today's competitive landscape, IT stands as the cornerstone for companies aiming to thrive and expand in the market.Recognizing the crucial...


  • Chennai, Tamil Nadu, India Talentgigs Full time

    Job Description - Senior Quality AnalystLocation :ChennaiExperience Required : 7+ YearsEmployment Type : Full-timeRole OverviewWe are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance.Key Responsibilities Review sample specifications, page proofs, revisions, and printer files. Ensure high quality...

  • Ad Quality Analyst

    2 days ago


    Chennai, Tamil Nadu, India Antal International Full time

    We're Hiring: Ad Fraud Prevention & Ad Quality AnalystLocation: Chennai - Hybrid (4 Days WFO, 1 Day WFH) (Night Shift 6.00 -3.00AM)Experience: 3 to 8 YearsWe're looking for an experienced Ad Fraud Prevention & Ad Quality Analyst to join our team and help us build a clean, transparent, and brand-safe advertising ecosystem.Key Responsibilities- Monitor and...


  • Chennai, Tamil Nadu, India beBeeTesting Full time ₹ 10,00,000 - ₹ 15,00,000

    Explosive growth in software testing is driving demand for skilled professionals who can drive innovation and quality.Key Responsibilities:Conduct thorough testing on applicationsCollaborate with cross-functional teams to ensure high-quality standardsIdentify and document defects and issuesParticipate in requirement analysis and design reviewsDevelop and...


  • Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Title: Quality Analyst - Chennai LocationWe are seeking a skilled Quality Analyst to join our team in Chennai. The ideal candidate will have a strong background in quality assurance and be able to conduct regular process QA audits.The successful candidate will also possess excellent communication skills, a critical thought process, and decision-making...


  • Chennai, Tamil Nadu, India All Care Therapies Full time

    Company DescriptionAll Care Therapies is a rapidly growing IT and Medical back office Management Company We provide superior consulting and management services for the healthcare industry All Care Therapies brings a fresh and innovative approach to back office healthcare management If you have the required experience and are looking to join a dynamic team ...


  • Chennai, Tamil Nadu, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role Deals with most problems independently and has some latitude to solve complex problems Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Chennai, Tamil Nadu, India Movate Full time

    Openings for Senior Quality Analyst - Night ShiftExperience: Minimum of 2+years of experience as QA.Working Model: On-site Work OnlyShifts: Night ShiftsGraduation: Minimum Bachelor's Degree (No Diploma)Should be from Voice(BPO) BackgroundWork Location : Chennai (Perungalathur)Key Requirements:1.Should be able to Conduct regular Process QA audits.2· Maintain...