Process Quality Analyst

4 weeks ago


Chennai, Tamil Nadu, India Movate Full time

Experience: 2-6yrs

Designation: Associate

Role: Customer support - Process Quality Analyst

Location: Chennai (Ambit IT Park)

Shifts: Flexible to work in Night Shifts

Work Model: Work From Office

We are looking for immediate joiners only

Job Description:

  • To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
  • To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
  • To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
  • To send weekly trend report on quality scores of aligned Engineers to team managers
  • To take corrective measures in improving the quality scores of BQ Engineers
  • To be a part of calibration session between Quality and Operations team
  • To conduct quality induction for the new hire Engineers
  • To conduct refresher training for the existing Engineers
  • To send compliance reports on quality parameters to Operations Team on daily/weekly basis

If you have relevant experience as a Non-Tech Process Quality Analyst, please share your details with me @



  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrsDesignation: AssociateRole: Customer support - Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:To review the escalation cases received from customer and analyze the root cause in order to reduce the...


  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrsDesignation: AssociateRole: Customer support - Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:- To review the escalation cases received from customer and analyze the root cause in order to reduce the...


  • Chennai, Tamil Nadu, India CODERZ VISION TECHNOLOGY Full time

    Position : Senior Quality Analyst.Experience : 3 to 5 years.Location : Chennai.Job Type : Company :Coderz Vision Technology is a leading software development company dedicated to tackling complex IT challenges.In today's competitive landscape, IT stands as the cornerstone for companies aiming to thrive and expand in the market.Recognizing the crucial...

  • Senior Quality Analyst

    20 hours ago


    Chennai, Tamil Nadu, India Talentgigs Full time

    Job Description - Senior Quality AnalystLocation :ChennaiExperience Required : 7+ YearsEmployment Type : Full-timeRole OverviewWe are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance.Key Responsibilities Review sample specifications, page proofs, revisions, and printer files. Ensure high quality...

  • Ad Quality Analyst

    1 day ago


    Chennai, Tamil Nadu, India Antal International Full time

    We're Hiring: Ad Fraud Prevention & Ad Quality AnalystLocation: Chennai - Hybrid (4 Days WFO, 1 Day WFH) (Night Shift 6.00 -3.00AM)Experience: 3 to 8 YearsWe're looking for an experienced Ad Fraud Prevention & Ad Quality Analyst to join our team and help us build a clean, transparent, and brand-safe advertising ecosystem.Key Responsibilities- Monitor and...


  • Chennai, Tamil Nadu, India beBeeTesting Full time ₹ 10,00,000 - ₹ 15,00,000

    Explosive growth in software testing is driving demand for skilled professionals who can drive innovation and quality.Key Responsibilities:Conduct thorough testing on applicationsCollaborate with cross-functional teams to ensure high-quality standardsIdentify and document defects and issuesParticipate in requirement analysis and design reviewsDevelop and...


  • Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Title: Quality Analyst - Chennai LocationWe are seeking a skilled Quality Analyst to join our team in Chennai. The ideal candidate will have a strong background in quality assurance and be able to conduct regular process QA audits.The successful candidate will also possess excellent communication skills, a critical thought process, and decision-making...


  • Chennai, Tamil Nadu, India All Care Therapies Full time

    Company DescriptionAll Care Therapies is a rapidly growing IT and Medical back office Management Company We provide superior consulting and management services for the healthcare industry All Care Therapies brings a fresh and innovative approach to back office healthcare management If you have the required experience and are looking to join a dynamic team ...


  • Chennai, Tamil Nadu, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role Deals with most problems independently and has some latitude to solve complex problems Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Chennai, Tamil Nadu, India Movate Full time

    Openings for Senior Quality Analyst - Night Shift Experience: Minimum of 2+years of experience as QA. Working Model: On-site Work Only Shifts: Night Shifts Graduation: Minimum Bachelor's Degree (No Diploma) Should be from Voice(BPO) Background Work Location : Chennai (Perungalathur) Key Requirements: 1.Should be able to Conduct regular Process QA...