Ecommerce Manager
1 month ago
We are looking for E commerce operation person who can manage seller accounts and detailed JD is mentioned below
Client : MNC
Exp Required : 1+ yrs
Location: gurugram
Notice Period : 15days max
Roles and Responsibilities
The Ecommerce Analyst will provide operational assistance and account management support to several third-party sellers on Ecommerce Marketplaces like Amazon, Flipkart and so on, by...
- Creating product listings with bulk inventory upload tool, using flat files (Excel templates)
- Creating product families (variations of parent/child ASINs/SKUs)
- Generating FBA/FBF/Massured shipments and generating files for product stickers/labels
- The candidate has experience of managing advertisement campaigns and creating and managing coupons in multiple marketplaces
- Addressing suppressed products and resolving product issues within the Voice of the Customer area
- Fixing pricing alerts and lost buy box issues
- Submitting seller support cases in marketplace with clear explanations of the issues that need to be solved, and following through until the issue is resolved
- Interacting with clients and Marketplaces support staff in English (both verbally and in writing)
- Reviewing product data templates in Excel to identify errors and discrepancies
- Assisting with solving various problems with various marketplaces and product listings
- Downloading reports and analyzing them in Excel using filtering and sorting
- Identifying key performance metrics from Amazon reports and marketplace pages, and putting data into Excel reports to give to clients
- Reviewing client-provided images to identify missing images
- Communicating with clients and imaging team to request information, images, and other needs
- Assigning image URLs to new product spreadsheets • Checking live product listings for issues with images, variation setup, and specifications, including discrepancies between images/titles/copy and product specifications
- Following through when problems are identified to make sure they all get fixed
- Proactively communicating about any needs, roadblocks or issues with meeting deadlines
- Keeping track of tasks & progress in a way that others can pick up where you left off in case of illness
Desired Candidate Profile
The ideal candidate will have...
- Minimum 1 year experience is mandatory in a similar role and field
- Customer Service Experience for at least for 6 months
- Good English language skills, both written and verbal
- Please screen the profile if the candidate is having an experience of handling a minimum of 10 Accounts (Any Marketplaces)
- Desirable candidates having experience in Ajio, Jio Mart & Etsy Marketplaces.
- The Candidate is having an experience of Managing Brand Creation, Brand Store & A+ Content & Enhanced Brand Contents.
- Ability to work 8-10 hours, 6 days a week (Monday through Saturday, with availability for meetings/conversations between the timeframe of 10am and 7pm IST on those days
- Experience providing operational support to an multiple Marketplace seller account and managing third-party seller store:
- The ability to manipulate Excel spreadsheets with filters, and to create formulas
- Perfectionist-level attention to detail to be able to find and correct discrepancies
- Excellent organization skills, and initiative to keep track of many different tasks/responsibilities and see them through to completion.
Regards
Komal Pal
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