Current jobs related to Engineering Lead – ITSM Operations - Hyderabad - Corteva Agriscience

  • ITSM Operations Engineering Lead

    1 week ago

    Hyderabad, Telangana, India Corteva Agriscience Full time

    About this RoleCorteva Agriscience is seeking an experienced ITSM Operations Engineering Lead to join our team. In this role, you will be responsible for setting and realizing the vision for IT solutions within our portfolio of products, platforms, and services.Your Key ResponsibilitiesLead the design, deployment, and continuous improvement of ITSM...

  • ITSM Operations Engineering Lead

    4 weeks ago

    Hyderabad, Telangana, India Corteva Agriscience Full time

    About the RoleCorteva Agriscience is seeking an experienced Engineering Lead to join our IT Service Management (ITSM) team. As an ITSM Operations Engineering Lead, you will be responsible for setting and realizing the vision for IT solutions within our portfolio of products, platforms, and services.Key ResponsibilitiesLead the design, deployment, and...

  • Engineering Lead – ITSM Operations

    2 months ago

    Hyderabad, India Corteva Agriscience Full time

    Description Corteva Agriscience has an exciting opportunity for an Engineering Lead – ITSM Operations. The Engineering Lead – ITSM Operations is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services. This includes leading the transformation and evolution of all core ITSM...

  • Senior Software Engineer

    4 weeks ago

    Hyderabad, Telangana, India UnitedHealth Group Full time

    Job Title: Senior Software Engineer - ITSM Operations LeadAt UnitedHealth Group, we are seeking a highly skilled and motivated Senior Software Engineer to lead our IT Service Management (ITSM) operations team. As a key member of our dynamic IT team, you will be responsible for overseeing the day-to-day operations of our ServiceNow ITSM platform, ensuring...

  • Senior Software Engineer

    3 weeks ago

    Hyderabad, Telangana, India UnitedHealth Group Full time

    At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. As a Senior Software Engineer - ITSM Operations Lead, you will play a critical role in ensuring the efficient operation of our ServiceNow IT Service Management (ITSM) platform. This includes monitoring system health,...

  • Lead Consultant

    2 months ago

    Hyderabad, India Qualite Manpower Full time

    Experience : 12+ yearsLocation : Bangalore/Hyderabad (open to other locations)Budget : Market competitiveJob Summary : As an ITIL / ITSM Lead Consultant and Manager, you will be responsible for overseeing and delivering ITSM process deployments and operations for large-scale managed services engagements. You will lead teams of consultants and coordinators,...

  • ServiceNow ITSM Implementation Engineer

    1 month ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    Job Title : ServiceNow ITSM Implementation Specialist. Experience : 7 years. Work Mode : Hybrid. Location : Hyderabad. Shift : Overlap with US hours. Preferred Notice Period : Immediate to 30 days. Job Description : We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of Excellence. The ideal candidate will have...

  • Software Operations Lead

    2 weeks ago

    Hyderabad, Telangana, India UnitedHealth Group Full time

    At UnitedHealth Group, we're dedicated to helping people live healthier lives. As a Software Operations Lead, you'll play a crucial role in ensuring the smooth operation of our ServiceNow IT Service Management (ITSM) platform. This involves overseeing daily operations, identifying and resolving issues proactively, and implementing best practices for ITSM...

  • ITSM Jira Administrator

    3 weeks ago

    Hyderabad, Telangana, India ITC WORLDWIDE Full time

    ITSM Jira AdministratorThe IT Service Manager at ITC Worldwide plays a critical role in communicating and implementing standard ITSM processes, including incident, change, and problem management. This position requires a strong understanding of ITIL principles, cybersecurity principles, risk management, and compliance frameworks.This individual will be...

  • ITSM L2 SME

    4 weeks ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS is Hiring for ITSM L2 SMEJob Location: Hyderabad, NoidaExperience Range: 2-10 YearsJob Description:We are seeking an ITSM L2 SME to design, document, and implement ITSM & SIAM processes. The ideal candidate will have experience in defining functional requirements for ITSM tools, especially BMC Helix, and be able to communicate effectively with...

  • Lead Consultant

    3 weeks ago

    Bangalore/Hyderabad/Anywhere in India/Multiple Locations Qualite Manpower Full time

    Experience : 12+ yearsLocation : Bangalore/Hyderabad (open to other locations)Budget : Market competitiveJob Summary : As an ITIL / ITSM Lead Consultant and Manager, you will be responsible for overseeing and delivering ITSM process deployments and operations for large-scale managed services engagements. You will lead teams of consultants and coordinators,...

  • Lead Consultant

    1 month ago

    Bangalore/Hyderabad/Anywhere in India/Multiple Locations, IN Qualite Manpower Full time

    Experience : 12+ yearsLocation : Bangalore/Hyderabad (open to other locations)Budget : Market competitiveJob Summary : As an ITIL / ITSM Lead Consultant and Manager, you will be responsible for overseeing and delivering ITSM process deployments and operations for large-scale managed services engagements. You will lead teams of consultants and coordinators,...

  • ServiceNow ITSM and ITOM Architect

    4 weeks ago

    Hyderabad, Telangana, India Seikor Full time

    Job Title: ServiceNow ITSM and ITOM ArchitectJob Summary: We are seeking a highly skilled ServiceNow ITSM and ITOM Architect to join our team. As a ServiceNow Architect, you will be responsible for designing and implementing robust, scalable, and efficient solutions using the ServiceNow platform.Key Responsibilities:Lead the design and architecture of...

  • ITSM L2 SME Specialist

    6 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job SummaryTata Consultancy Services is hiring for an ITSM L2 SME position in Hyderabad and Noida. The role involves designing, documenting, and implementing ITSM and SIAM processes.Key ResponsibilitiesUnderstand overall end-to-end IT service delivery and operations requirements and related tools and processes.Understand customer ITSM processes and build...

  • ServiceNow ITSM Implementation Specialist

    4 weeks ago

    Hyderabad, Telangana, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow ITSM Implementation SpecialistWe are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of Excellence. The ideal candidate will have extensive experience in implementing ServiceNow IT Service Management (ITSM) solutions and strong business analyst skills.Key Responsibilities:Lead customer process workshops to...

  • Engineering Lead

    3 weeks ago

    Hyderabad, Telangana, India Corteva Agriscience Full time

    About the RoleCorteva Agriscience is seeking an experienced Engineering Lead - IT Service Management to join our team. As a key member of our IT organization, you will be responsible for leading the design, deployment, and continuous improvement of IT Service Management (ITSM) practices.Key ResponsibilitiesLead the development and implementation of ITSM...

  • ServiceNow ITSM Implementation Specialist

    4 weeks ago

    Hyderabad, Telangana, India Indiglobe IT Solutions Pvt. Ltd. Full time

    Job Title:ServiceNow ITSM Implementation SpecialistJob Description:We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of Excellence at Indiglobe IT Solutions Pvt. Ltd.The ideal candidate will have extensive experience in implementing ServiceNow IT Service Management (ITSM) solutions and strong business analyst...

  • ServiceNow ITSM Implementation Specialist

    2 months ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow Implementation ExpertITSM (Service Management) Experience: 7 yearsWork Mode: HybridLocation: HyderabadShift: Overlap with US hoursPreferred Notice Period: Immediate to 30 days Job Title: ServiceNow ITSM Implementation Specialist Job Description:We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of...

  • ServiceNow ITSM Implementation Specialist

    1 month ago

    hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow Implementation ExpertITSM (Service Management) Experience: 7 yearsWork Mode: HybridLocation: HyderabadShift: Overlap with US hoursPreferred Notice Period: Immediate to 30 days Job Title: ServiceNow ITSM Implementation Specialist Job Description:We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of...

  • ServiceNow ITSM Implementation Specialist

    3 weeks ago

    hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow Implementation Expert ITSM (Service Management) Experience: 7 yearsWork Mode: HybridLocation: HyderabadShift: Overlap with US hoursPreferred Notice Period: Immediate to 30 days Job Title: ServiceNow ITSM Implementation Specialist Job Description: We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of...

Engineering Lead – ITSM Operations

2 months ago

Hyderabad, India Corteva Agriscience Full time
Description

Corteva Agriscience

has an exciting opportunity for an

Engineering Lead – ITSM Operations.The Engineering Lead – ITSM Operations is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services. This includes leading the transformation and evolution of all core ITSM processes in alignment with ITIL service management, 24X7 availability, business continuity, high-quality end user experience, information security, and cost effectiveness. You will lead a team of talented employees and managed service provider responsible for designing, implementing, and managing our core ITSM processes and enabling it through our ServiceNow platform. You will be the leader for ITSM operations, ensuring the reliability, security, and performance of our processes. This role requires a combination of ITSM/ITIL expertise, leadership skills, and the ability to collaborate with cross-functional teams. This role reports to the Global IT Operations and Service Management Leader.The ideal candidate for this position has a proven track record of leading and deploying ITSM practices and processes into an operational state in a large global, or multi-regional organization. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and have successful experience managing operations and hiring and developing talent.How does an Engineering Lead work?

Through Strategic Partnerships:

Build and maintain strong and credible relationships across Corteva IT and our strategic partners and vendors.Harmonizes Business Needs and IT Strategies:

Keeps a secure and differentiating employee or customer experience at the forefront of all they do. Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.Enables a High-Quality IT Product Portfolio:

Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools.Monitors IT Products, Platforms, and Services:

Regularly review metrics and health dashboards to assess availability and productivity of the products in their portfolio; proactively identifies services and service levels to manage business-partner expectations.What are the Engineering Lead’s Skills and Behaviors?Technology IQ:

Grow in knowledge and understanding of leading and emerging technologies related to their associated technology product families. Participate in industry peer groups to understand industry trends.Business IQ:

Build an understanding of their business partners and how they fit within Corteva overall; participate in industry peer groups to understand industry trends. Accountable to share insights through metrics, charts, status reports, to bring visibility into work being done. Communicates regularly, how their actions contribute to the success of the organization.Stays Curious:

Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs. Stay aware of new and emerging technologies, and their potential value to Corteva.Supports Common Ways of Working:

Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.Responsibilities – How will you help us grow?ITSM Operations Management: Lead the design, deployment, and continuous improvement of ITSM Practices. Implement best practices for system security, performance optimization, and governance.Troubleshooting and Support: Act as leadership point for complex Major Incidents (MI) or any complex ITSM related issues.Provide on-call support as needed to ensure 24/7 system availability via MI Process.Security and Compliance: Implement and enforce security policies and procedures to safeguard data and systems. Ensure compliance with industry standards and regulations.Documentation: Maintain detailed documentation of policies, processes, and procedures.Performance Optimization: Identify opportunities for process performance improvements and implement enhancements.Seek, embrace, and maintain strategic partnerships with product vendors and suppliers.Maintain high levels of process performance across all groups and regional operations.Establish, maintain, and regularly test of our Major Incident Processes to ensure continuity with disaster recovery / business continuity / crisis mgmt. plans and processes for their portfolio.Establish strong connections between the respective teams within IT. They should have a deep understanding of the interdependent relationship between infrastructure, information security and the applications/services.Ensure processes are in compliance with external EPA, FDA & SOX regulations and any other relevant regional or local regulations (e.g. GDPR). Participate in audits as required.Develop and maintain close partnerships with associated functions within Corteva IT including: Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity.Provides leadership, coaching and direction to a team of highly skilled global workforce of employee and contingent workers.Incorporate operational excellence standards into daily operations to continually improve performance.

Qualifications

What expertise have you grown – What do you bring to the table?Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).Proven experience in driving continuous improvement in core ITSM processes (Change/ Release, Incident, Problem, Knowledge, Configuration/CMDB, Service Request, Demand, Reporting).5+ Years of experience in ITIL / ITSM (Implementation and Operations).Strong knowledge of Service Now and enabling key core ITSM processes.Familiarity with configuration management and CMDB and underpinning processes, products and services.Excellent problem-solving and troubleshooting skills.Ability to communicate technical information effectively to both technical and non-technical stakeholders.Excellent product management skills.Excellent analytical and critical thinking skills.Strong ability to engage with a global team and provide coaching and oversight.Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.Other Preferred Qualifications:ITIL, Agile, PMP certification(s).Experience in strategy, customer service, and internal consulting.Proven success in contributing to a collaborative environment.Proven ability to work creatively and analytically in a problem-solving environment.Strong operations experience with global footprint strongly preferred.