Contact Center AI Architect
2 weeks ago
Job Description :
- Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and overall operational performance.
- Oversee the development and deployment of AI models and algorithms tailored to specific contact center use cases, such as natural language processing, machine learning, and predictive analytics.
- Collaborate with business stakeholders, data scientists, and engineers to understand contact center requirements and translate them into effective AI solutions.
- Evaluate and recommend AI tools, technologies, and frameworks to enhance contact center capabilities and drive innovation.
- Ensure the scalability, reliability, and security of AI solutions to meet growing business demands and protect sensitive customer data.
- Provide technical guidance and mentorship to junior team members to foster their professional development and knowledge of AI technologies.
- Stay up-to-date with the latest advancements in AI and contact center technologies to continuously improve solutions and drive innovation.
- 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications.
- Deep understanding of AI technologies, including natural language processing, machine learning, and deep learning.
- Proven track record of designing and architecting large-scale AI solutions.
- Experience with contact center technologies and platforms.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to lead and collaborate effectively with cross-functional teams.
- Experience with cloud platforms (e.g, AWS, Azure, GCP) and their AI services.
- Knowledge of data engineering and data pipelines.
- Experience with contact center analytics and reporting tools.
- Contributions to open-source AI projects
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