Contact Center AI Architect

2 weeks ago


Bangalore, India Han Digital Solution (P) Ltd Full time

Job Description :


- Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and overall operational performance.

- Oversee the development and deployment of AI models and algorithms tailored to specific contact center use cases, such as natural language processing, machine learning, and predictive analytics.

- Collaborate with business stakeholders, data scientists, and engineers to understand contact center requirements and translate them into effective AI solutions.

- Evaluate and recommend AI tools, technologies, and frameworks to enhance contact center capabilities and drive innovation.

- Ensure the scalability, reliability, and security of AI solutions to meet growing business demands and protect sensitive customer data.

- Provide technical guidance and mentorship to junior team members to foster their professional development and knowledge of AI technologies.

- Stay up-to-date with the latest advancements in AI and contact center technologies to continuously improve solutions and drive innovation.

- 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications.

- Deep understanding of AI technologies, including natural language processing, machine learning, and deep learning.

- Proven track record of designing and architecting large-scale AI solutions.

- Experience with contact center technologies and platforms.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to lead and collaborate effectively with cross-functional teams.


- Experience with cloud platforms (e.g, AWS, Azure, GCP) and their AI services.

- Knowledge of data engineering and data pipelines.

- Experience with contact center analytics and reporting tools.

- Contributions to open-source AI projects

(ref:hirist.tech)

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