Senior Resource Planning

5 days ago

Bengaluru, India RingCentral Full time

The Sr. Resource Planning & Real-Time Operations Analyst will provide comprehensive workforce planning and real-time operational support across various contact channels, ensuring optimal resource allocation and flawless delivery of customer service capacity. This hybrid role combines strategic workforce planning with tactical real-time analysis and adjustments to maximize operational efficiency.Key ResponsibilitiesStrategic Planning and SchedulingComplete all scheduling requirements including creating and optimizing business rules and policiesAdminister and maintain workforce planning systems and real-time monitoring toolsDevelop accurate intraday forecasts, create schedules, and proactively adjust staffing based on both historical data and real-time performanceIncorporate shrinkage forecasting (planned/unplanned) into scheduling models.Ensure rostering and scheduling is logistically sound, efficient, and effective across all channelsReal-Time Analytics and MonitoringMonitor real-time data and performance metrics to identify anomalies and operational risksImplement immediate corrective actions to minimize customer impact during service level deviationsProvide tactical recommendations for intraday schedule adjustments and resource reallocationMaintain awareness of queue conditions, agent availability, and service level performance throughout operational hoursEscalate critical issues to management with recommended solutionsForecasting and Strategic AnalysisUtilize data-driven analysis to make recommendations for workforce management strategiesSupport short-term, medium-term, and long-term forecasting initiativesDevelop and maintain forecasting models that

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    Bengaluru, India Vetra Spatial Full time

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    Bengaluru, India Vetra Spatial Full time

    We are a growing architectural and surveying practice specialising in commercial and retail environments. Leveraging the latest technology, including 3D laser scanning and advanced BIM workflows, we deliver precise, intelligent models that support design, documentation, and coordination across projects of all sizes. We are currently looking for a Scheduler...

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    2 weeks ago

    Bengaluru, India Vetra Spatial Full time

    We are a growing architectural and surveying practice specialising in commercial and retail environments. Leveraging the latest technology, including 3D laser scanning and advanced BIM workflows, we deliver precise, intelligent models that support design, documentation, and coordination across projects of all sizes. We are currently looking for a Scheduler...