It help desk specialist

24 hours ago

Dindigul, India Verdantas Full time

Join Verdantas – A Top #ENR 81 Firm, We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team. In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support system rollouts—keeping our teams connected and productive. If you’re passionate about solving problems, delivering great service, and making technology work for people, this role is for you. Job Description: Manage incidents (via Zendesk and Service Now) received at the Help Desk in a prompt and courteous manner Serve as the first point of contact for customers seeking technical assistance over phone, email, or web portal. Troubleshoot computers/mobile devices, operating systems and hardware issues Direct unresolved issues to the next level of support personnel Support Verdantas Cybersecurity initiatives and assist in maintaining device and

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