Server

2 weeks ago

Lucknow, India Overflow Coffee Full time

Role & responsibilities

You will be responsible for delivering exceptional F & B service to guests by promptly attending to their needs, providing product knowledge, and ensuring a warm and welcoming environment. The role requires enthusiasm, teamwork, attention to detail, and an unyielding commitment to guest satisfaction.

  • Greet customers with warmth, professionalism, and a positive attitude.
  • Present menus, answer questions, and make knowledgeable recommendations.
  • Accurately take customer orders and input them into the POS system.
  • Ensure timely service of food and beverages to the correct table or customer.
  • Maintain cleanliness and hygiene of tables, service areas, and workstations.
  • Follow all health, hygiene, and safety protocols as per company policy.
  • Collaborate effectively with kitchen and barista teams to ensure smooth operations.
  • Upsell menu items and promote ongoing offers or featured products.
  • Address and resolve customer feedback or concerns with empathy and tact.
  • Ensure all bills are correctly processed and payments received promptly.
  • Refill condiments, stock supplies, and replenish inventory as needed.
  • Report any equipment malfunctions or maintenance issues to the supervisor.
  • Adhere to the grooming standards and uniform policy of the coffeeshop.
  • Participate in pre-shift briefings, training sessions, and team meetings.

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