National Expert Training Manager

National Expert Training ManagerLocation: Ahmedabad-HOExperience: 4 to 15 yearsRole Purpose:The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness' Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goalsKey Accountabilities/ Responsibilities:1. Training Design & Execution- New Hire Induction:- Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model.- Training Needs Assessment:- Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.- Capability Development:- Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.- Virtual & Hybrid Learning Models:- Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.2. Field Coaching & Joint Working- On-the-Job Coaching:- Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.- Performance Feedback:- Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.- Sustain Training Impact:- Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.3. Compliance, Governance & Engagement- SOP & Compliance Training:- Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.- Knowledge & Communication:- Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.- Employee Engagement:- Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.4. Strategic Collaboration- Stakeholder Partnership:- Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.- Brand Team Support:- Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.- Recruitment & Onboarding:- Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.Key Deliverables- Design and execute national learning calendar and capability-building programs for Expert Sales team- Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training- Institutionalize coaching culture and performance-based development- Support sales force morale, reduce attrition, and boost engagement via learning-led enablement- Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge