B2B Client Intern

2 weeks ago


Gurugram, India Redcliffe Labs Full time

 job title: b2b client intern company: redcliffe labs location: gurgaon sec 39 industry: healthcare position overview the b2b customer support executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. this role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards. key responsibilities 1. partner communication handle inbound and outbound communication with b2b partners in a timely and professional manner. 2. issue management address partner queries and concerns promptly to ensure efficient issue resolution. manage escalations and coordinate with relevant teams to deliver effective solutions. 3. data and system management accurately record and maintain booking ids and other relevant information in the internal system. ensure all partner-related data is updated, complete, and compliant with internal processes. 4. process compliance and quality assurance adhere to standard operating procedures (sops) and maintain a high level of process discipline. contribute to the continuous improvement of customer service protocols and communication standards. qualifications and experience education: bachelor’s degree in any discipline skills and competencies: excellent verbal and written communication skills. strong analytical and problem-solving abilities. proficiency in crm systems, excel, and other business productivity tools. high level of organizational skills and attention to detail. ability to work collaboratively with cross-functional teams in a fast-paced environment. redcliffe lifetech private limited registered office: h-55, sector 63, noida, gautam buddha nagar up – email: | cin: u85100up2021ptc14099


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