Infrastructure Engineer

2 months ago

BangaloreHyderabad, India Million IQ Solutions Full time

Job Title : SaaS Infrastructure Engineer


Job Type : Full-time


Experience : 7-10 Years


Location : Mode : Hybrid


Position Summary :


The SaaS Infrastructure Engineer will be responsible for the administration, maintenance, and optimization of Client SaaS (Software as a Service) tools and platforms. The ideal candidate will have a strong background in managing various SaaS applications such as Google Workspace, Slack, Zoom, Box, and LDAP. This role involves ensuring smooth operations, collaborating with cross-functional teams, and implementing best practices to enhance productivity and security.


What you'll do :


- Manage and administer Google Workspace, Slack, Zoom, Box, and LDAP to ensure reliable and secure operations.


- Handle employee onboarding and manual offboarding requests, ensuring smooth access provisioning and removal across SaaS tools.


- Configure and manage Slack apps to streamline workflows and enhance team collaboration.


- Maintain and update the Google Marketplace with relevant apps and extensions to support business needs.


- Process Slack channel share requests, providing necessary permissions and access to team members.


- Collaborate with cross-functional teams to gather requirements and implement solutions that leverage SaaS tools effectively.


- Troubleshoot and resolve any issues related to SaaS applications, working closely with support teams and vendors if necessary.


- Implement security best practices and ensure compliance with data protection regulations across SaaS platforms.


- Monitor and analyze the performance of SaaS applications, identifying areas for optimization and scalability improvements.


- Document processes, configurations, and troubleshooting steps for reference and training purposes.


- Stay up-to-date with industry trends and emerging technologies related to SaaS infrastructure.


What Clinet are looking for :


- Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7+ Years, including but not limited to :


- Google Workspace Administration


- Slack Administration


- Zoom Administration


- Box Administration


- LDAP Administration


- Employee onboard/manual offboard request Slack apps


- Google Marketplace


- Slack channel share request


- Work independently on SSO integrations in One Login.


- Review existing run books and identify gaps to improve them


- Work independently to triage, process, resolve operational requests & take escalations from Ops team.


- Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs.


- Possess technical knowledge, training, and experience, consistent with high professional and industry

standards and will perform the Services in a professional and workmanlike manner.


- Hands on experience with SaaS administration at scale.


- Able to work independently at triage and resolution of incoming requests of the team.


- Operate 24x5, US time zones friendly


- Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail.


- Good customer service spirit, confident working on operational tasks, and interacting with non-technical users and 3rd party vendors across a wide variety of applications.


Nice to have :


- Exposure to cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

(ref:hirist.tech)

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