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Manager Pricing

1 month ago

Mumbai, India ADVANZ PHARMA Full time
Location: Andheri, Mumbai.
(Hybrid working)
About ADVANZ PHARMA
ADVANZ PHARMA is a global pharmaceutical company with the purpose to improve patients’ lives by providing and enhancing the specialty, hospital, and rare disease medicines they depend on.
Our ambition is to be a partner of choice for the commercialisation of specialty, hospital, and rare disease medicines in Europe, Canada, and Australia. In line with our ambition, we are partnering with innovative biopharma and pharmaceutical development companies to bring medicines to patients.
Headquartered in London, UK, we have c700 employees based across more than 20 countries, including key countries in Europe, the US, Canada, and Australia. Our Centre of Excellence in Mumbai, India, as well as an established global distribution and commercialisation partner network complement our global operations.
ADVANZ PHARMA’s product portfolio and pipeline comprises innovative medicines, specialty generics & biosimilars, and originator brands. Our products and pipeline cover a broad range of therapeutic areas, including hepatology, gastroenterology, anti-infectives, critical care, endocrinology, CNS, and, more broadly, rare diseases.
We can only achieve our ambition with the passion of our dedicated and highly qualified people, acting in line with our company values of entrepreneurship, speed, and integrity.
About the Role
As ADVANZ PHARMA continues to strengthen its position as the partner of choice for specialty, hospital, and rare disease medicines, we have an exciting opportunity for an Retail Commercial Pricing Manager in UK & Ireland team. The Pricing manager will lead on the pricing, reimbursement and market access strategy for Gx Portfolio with pricing, payer and market access research as well as support the wider business as necessary. It will also ensure delivery of pricing and market access solutions to Rx Hub on time and within budget, and actively contributes to the continued growth of the business.
What You’ll Do:
- To manage system error issues in a timely manner to ensure smooth flow of sales.
- To manage the top customer report and circulate on a weekly basis to Commercial team.
- To ensure that custom declarations are managed on the TSS portal on a daily basis.
- Execute assigned UK&IE Customer Service tasks within agreed timelines to the highest standard.
- Ensure the customer and associated UK&IE stakeholders receive an excellent experience when dealing with the CS executive on every occasion.
- Prioritize customer service tasks based on the need to exceed customer expectations and the commercial objectives, escalating to manager where appropriate.
- Input Orders with 100% accuracy and tracking of orders.
- Liaise with the stock and product functions of the Commercial support group to ensure all necessary information is available to handle customer queries accurately.
- Support the Medical information team (MI) by answering and screening queries so that only those which require medical input and dialogue with a qualified HCP are routed to MI to improve efficiency for customer query resolution.
- Document all external customer queries and maintain customer query activity log, closing out queries within agreed timelines to meet customer and stakeholder expectations.
- Circulate stock allocation information to pre wholesale and wholesalers or regional leads as appropriate.
- Proactively provide feedback and follow up to customers and encourage feedback from customers on their experience.
- Advise manager and regional leads of any recurring or changing trends observed in customer behavior.
- Adapt customer service practices as instructed by Manager to meet the evolving needs of the business demonstrating ongoing efficiency and operational excellence.
- Bring ideas for improvement of processes or practices as appropriate to manager for consideration in order to contribute to the continuous improvement of the CS function.
- Remain compliant with SOX, Company policies, relevant SOP’s and Working instructions at all times.
- Contribute to making ADVANZ PHARMA a desired place to work.
About You
We are looking for highly motivated individuals who are passionate about making a meaningful difference to patients’ lives.
For this role, you will also have the following:
Qualifications:
Graduate with Pharma/science background in relevant subject or equivalent in experience.
Knowledge, Skills & Experience:
- Must have significant experience with Pricing Mechanisms and Tools ideally in a Gx Environment.
- High business acumen with ability to manage multiple projects with precision and accuracy in a very fast-paced environment.
- IT competency across Excel and ability to learn and develop systems.
- Ability to communicate effectively with internal and external customers.
- Ability to work with different Global culture and different time zones.
- A positive and ‘can-do’ approach, biased towards finding solutions and embracing change.
- Thrive in an entrepreneurial environment and take accountability for results.
- Embrace challenge and change, applying a growth mindset approach.
- Consistent demonstration and embodiment of company core values: Entrepreneurship, Speed, and Integrity.
- Learning agility and ‘scalability’, with a desire to continuously improve and develop as ADVANZ grows.
- Work collaboratively across all business functions with an open, honest, and respectful cooperation.
Why ADVANZ PHARMA?
The success of any company is driven by its people, and we are no different.
At ADVANZ PHARMA, we believe in empowering our people to be entrepreneurs and embrace challenges to enable personal and company growth in an agile and fast-paced environment. We strive to do that inclusively and responsibly, treating all employees with integrity whilst rewarding outcomes and impact.
Our teams are made up of people from all walks of life and backgrounds. We thrive in an environment where uniqueness is celebrated, but we are all united by the same passion to help improve patients' lives by providing and enhancing the specialty and hospital medicines they depend on.
As a business, we like to tap into new ideas and fresh perspectives. So, if you join us, you’ll be empowered to own your work, explore new possibilities, and make things happen.
But there’s more to you – and us – than just work, which is why our culture, vision and values are so high on our agenda. We believe in gender equality and actively encourage women into senior roles – we have an active ADVANZ PHARMA Women’s Network; almost 40% of our managers are women.
We work hard to recognise and reward talent, and we actively promote from within - last year, approximately 25% of our people across the company achieved promotions. In addition, we recognise talent with our annual Impact Awards, in which our top performers are rewarded for their hard work and dedication.
We offer flexible, agile working options, and you will also enjoy a highly competitive salary and benefits package.
To join us on our exciting journey, Apply now *
*Please include a CV and Cover letter.