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Database Operations Service Senior Specialist

2 months ago

bangalore, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Summary

SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

 Ensuring Day to Day quality service delivery

Defining and tracking various service KPI and SLA’s

Deescalating the running escalations

Working towards automating various day to day operational tasks

Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

Handling the OnCall duty

Process improvement on the daily operational activities

Able to coordinate and orchestrate the work between the teams

Strong collaboration with other units within and outside ECS units

What you bring:

8+ year work experience in SQL Database administration

4+ years’ experience in service delivery in global teams

Experience in handling the Managed Service Delivery model

Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Knowledge in HANA Database administration Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination

Nice to have

ITIL Certification Project management experience (2 years) Able to communicate successfully at different levels of the organization