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Ops Support Specialist

2 months ago

Pune, India Citi Full time
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to review & Validation of financial transactions posted by the processing teams. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Validate financial transactions posted by the Operations team efficiently & ensure accurate postings to Customer accounts & Citi booksRecommending new work procedures to help streamline operationsComprehensive knowledge of various products & processes handled by the Validation teamWork collaboratively with inter departments to identify scope for synergy & reduce manual intervention where possibleCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesAnalyze operations information and make evaluative judgements to solve problemsResponsible for identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededServe as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standardsQualifications:2-4 years of relevant experienceProficient in Microsoft OfficeAbility to work unsupervised and apply problem solve capabilitiesAbility to work occasional weekends to support COB testingDemonstrated analytical skills and mathematical knowledgeConsistently demonstrates clear and concise written and verbal communication skills------------------------------------------------------Job Family Group:Operations - Core

------------------------------------------------------Job Family:Operations Support

------------------------------------------------------Time Type:Full time

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