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Customer Success Manager
3 months ago
Contlo is at the forefront of AI-driven marketing, pioneering an AI-native marketing platform that empowers modern, fast-growing businesses to optimize their marketing efforts through the use of our proprietary Brand AI Model™. Our platform enables businesses to enhance customer retention by delivering personalized campaigns and automating customer journeys across multiple channels, including Email, SMS, WhatsApp, Webpush, and Social media.
Job Description:
As a Customer Success Manager at Contlo, you will be a key player in ensuring our clients in the APAC Region harness the full potential of our cutting-edge AI-native marketing platform, with a specific focus on leveraging the Brand AI Model™. You will not only manage client relationships but also lead and mentor a team of associates dedicated to delivering exceptional customer experiences.
Key Responsibilities:
- Team Leadership: Lead, mentor, and guide a team of associates in the Customer Success department to deliver outstanding service and support to our clients.
- Client Onboarding: Collaborate with the sales and onboarding teams to ensure a seamless transition for new clients, overseeing the setup and integration process.
- Account Management: Serve as the primary point of contact for key clients in the APAC Region, understanding their unique objectives, and challenges.
- Product Expertise: Develop a comprehensive understanding of our AI-native marketing platform, with a particular emphasis on the Brand AI Model™, to effectively educate clients and team members on maximizing value.
- Client Engagement: Proactively engage with clients to provide ongoing support, conduct regular check-ins, and gather feedback to enhance their experience.
- Issue Resolution: Address client concerns and issues promptly, working closely with our technical and support teams to ensure timely resolution.
- Retention and Growth: Identify opportunities for upselling or cross-selling additional services that align with clients' needs.
- Advocacy: Foster strong relationships with satisfied clients to encourage advocacy, referrals, and case studies.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 5 to 10 years of overall experience in a Customer Success or Account Management role within the B2B SaaS industry, with a preference for candidates with experience in leading a team.
- Demonstrated experience in team management or leadership, including coaching and performance management.
- Exceptional communication and relationship-building skills.
- Strong analytical abilities to understand and address client needs.
- Proficiency in the APAC Region's business culture and practices.
- Ability to work independently and collaboratively in a dynamic environment.
Why Join Us:
- Opportunity to lead and mentor a dedicated Customer Success team in a pioneering AI-native marketing platform.
- Play a significant role in helping businesses across the APAC Region leverage AI-driven marketing to optimize their brand marketing activities and enhance customer retention.
- Collaborative and innovative work environment.
- Competitive compensation and benefits package.
- Professional development and growth opportunities.
How to Apply:
If you are passionate about customer success, have experience in team management, and are excited about making a difference in the APAC Region's business landscape through AI-native marketing, we encourage you to apply.
Join us in transforming brand marketing with our AI-native marketing platform and the Brand AI Model™
