Customer Success Manager
1 week ago
Job Title: Customer Success Manager
Timings: 6pm to 3am IST
Overview:
As a Customer Success Manager (CSM) in the IT Training Industry, you will play a pivotal role in ensuring the success and satisfaction of our clients within a Sales POD Model at NetCom Learning. Your mission is to nurture strong, long-lasting relationships with our clients, guide them to maximize the value of our training services, and contribute to our growth and revenue goals.
Key Responsibilities:
Client Engagement:
- Collaborate closely with the Sales POD to understand client needs and expectations.
- Proactively engage with clients to build trust and rapport.
- Conduct regular check-ins to assess client satisfaction and gather feedback.
Account Management:
- Manage a portfolio of client accounts, understanding their unique training requirements.
- Develop and maintain account plans and strategies.
- Identify opportunities for upselling and cross-selling training services.
Training Consultation:
- Act as a trusted advisor by providing expert guidance on training strategies.
- Analyze client goals and recommend tailored training solutions.
- Ensure clients are aware of available training resources and benefits.
Client Retention:
- Foster strong client relationships to promote loyalty and renewals.
- Monitor client accounts to identify signs of churn and take proactive steps to prevent it.
- Develop and execute retention strategies.
Onboarding and Training:
- Facilitate smooth onboarding of clients, ensuring they are set up for success.
- Coordinate training sessions and provide resources for clients.
- Assist clients in navigating our training platforms.
Feedback and Improvement:
- Collect client feedback and insights on training experiences.
- Collaborate with cross-functional teams to address client concerns and improve services.
- Share client success stories and best practices within the organization.
Qualifications:
- Bachelor's degree in a relevant field (preferred).
- Proven experience in a Customer Success or Account Management role, preferably in the IT Training Industry.
- Strong understanding of IT training technologies and trends.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively in a Sales POD Model.
- Results-oriented with a track record of meeting and exceeding client satisfaction and revenue targets.
- Proficiency in CRM tools and data analysis.
- Customer-centric mindset and a passion for delivering exceptional service.
Why Join Us:
At NetCom Learning, we are committed to empowering individuals and organizations through high-quality IT training. As a Customer Success Manager in our Sales POD Model, you'll have the opportunity to make a significant impact on our clients' success while contributing to our continued growth and success in the IT Training Industry.
If you are a dynamic and client-focused professional who is passionate about the IT training industry and enjoys working in a collaborative Sales POD Model, we invite you to join our team as a Customer Success Manager and help shape the future of IT training at NetCom Learning.
NetCom Learning is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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