Technical Solutions Manager

Who We Are: Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential. Our approximately 3,300 employees operate in over 15 countries to partner with our customers to deliver solutions for lighting, safety, and well-being. The Lumileds environment is fast-paced, cutting-edge, intelligent and fun We are looking for exceptional talent to join our team To learn more, visit lumileds.Com. Who You Are: You are a hands-on technical expert with strong customer-facing skills, deep knowledge of automotive lighting technologies, and the ability to translate engineering requirements into real-world solutions. You thrive in cross-functional environments, communicate with clarity, and can independently drive technical problem-solving. You bring: - Strong ownership mindset and proactive customer engagement skills. - Deep technical understanding of LED components, automotive lighting systems, and quality engineering processes. - Ability to interpret customer needs, influence stakeholders, and drive closure on technical and quality issues. - Excellent communication and documentation skills. - High integrity, customer focus, and passion for innovation. - Ability to work with global teams across manufacturing, R&D, and quality functions. Position Summary: The Technical Solutions Manager will support Lumileds’ Automotive and General Illumination customers in India by providing technical expertise, quality support, and design-in guidance. This role is critical to ensuring seamless integration of Lumileds LED products in customer applications, addressing quality/process inquiries, driving problem resolution, and strengthening customer relationships to secure long-term business growth. This is a customer-facing technical leadership role requiring deep automotive quality knowledge, hands-on engineering skills, and excellent coordination with internal global teams. What You Will Do: - Act as the primary technical interface for customers’ design teams, product development engineers, and quality teams. - Support Automotive Lighting and General Illumination OEMs, Tier-1 suppliers, and Setmakers in integrating Lumileds products. - Promote Lumileds solutions, identify application opportunities, and support new business development. - Address customer queries related to FMEA, DVPR, Safe Launch Plan, Control Plan, PPAP, and change management. - Manage communication between customers and Lumileds’ global engineering, manufacturing, and quality teams. - Analyze quality trends, identify root causes, and drive corrective & preventive actions (CAPA). - Support customer audits (IATF16949, ISO9001) and internal QMS initiatives. - Monitor and manage Product Change Notifications (PCN) and Product Termination Notices (PTN). - Support customer Safe Launch and early-life production activities. - Represent the customer’s voice internally to ensure product performance and quality reliability. - Prepare and present technical documentation, reports, and failure analyses. What You Will Bring (Required Qualifications): - Minimum 15 years of experience in: o Automotive Lighting New Product Development o Production Operations / Quality Control / Supplier Quality Engineering o Technical problem-solving, quality data analysis, and customer issue resolution - Strong understanding of automotive quality systems including: o FMEA, DVPR, CP, SLP, PPAP, 8D, RCA methodologies - Proven experience executing cross-functional quality improvement projects - Experience handling customer audits and quality documentation - Knowledge of LED technologies and automotive lighting system design - Experience working with India-based setmakers such as Lumax, Varroc, Fiem, SL, Neolite, or OEMs such as TVS, Hero, Suzuki, Toyota, Tata Motors, Mahindra, etc. - Ability to work independently and provide technical consultative support - Strong communication and stakeholder management skills Education (Minimum Level) - Diploma or Bachelor’s Degree in Engineering (Electronics, Electrical, Mechanical, or related fields). Field of Study: - Engineering (Electronics/Electrical/Mechanical or related technical discipline). Years of Experience (Minimum): - 10+ years in Automotive Lighting / Technical Quality / New Product Development roles. Preferred Qualifications: - Experience in LED component selection and reliability evaluation. - Experience in global multi-site coordination (manufacturing/QA/R&D). - Knowledge of IATF16949, ISO9001, APQP, and VDA standards. - Prior experience in customer-facing technical sales support roles. - Strong data analytics capability. Lumileds is an Equal Employment Opportunity Employer