Customer Service Representative
2 days ago
Company DescriptionAlphagen Software Solutions is a forward-thinking technology company led by dynamic young leaders who believe in recognizing and rewarding talent, fostering employee growth, and delivering excellence to clients. We work with significant clients in the hospitality industry, driving innovation through Hive-O, our complete Property Management Software (PMS) designed for hotels and contactless stays. At Alphagen, professionalism, passion, and going beyond expectations are not just encouraged; they are rewarded.Role DescriptionWe are seeking a Customer Service Representative to join our team and support Hive-O, our next-generation PMS platform for hotels. In this role, you will act as the first point of contact for guests, ensuring seamless service delivery and enhancing the guest experience at properties using Hive-O.You will handle incoming calls and guest queries during US working hours (approx. 3:00 AM – 9:00 AM IST), resolve technical and stay-related issues, and coordinate with on-site property managers when required.The role demands excellent English communication skills (spoken & written), strong problem-solving abilities, and a passion for delivering first-class customer service. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to guest inquiries, resolving issues, managing customer accounts, and maintaining accurate records.Key ResponsibilitiesHandle incoming calls, guest queries, and support requests for hotels using Hive-O PMS.Assist guests with check-in issues at unmanned/contactless properties, smart lock troubleshooting, and general stay-related queries.Escalate housekeeping or property-related concerns to the local property manager, ensuring smooth issue resolution.Manage guest reservations and profile updates directly on the Hive-O PMS platform (tech-savvy mindset required).Provide prompt, professional, and empathetic support to guests, ensuring their experience meets high standards.Maintain accurate customer records and follow internal processes for operational efficiency.RequirementsFluency in English (spoken & written) – able to communicate confidently with American guests.Comfortable working in US timings (3:00 AM – 9:00 AM IST) on a remote basis.Proven experience in customer service, preferably within the hospitality sector (hotels, travel, PMS platforms, or guest experience roles).Strong multitasking and problem-solving skills with a high level of professionalism.Tech-friendly, comfortable using PMS systems or similar hospitality software.Positive attitude, strong work ethic, and ability to handle pressure with calmness.Bachelor’s degree in Communications, Customer Service, or Hotel Management preferred.
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Customer Service Representative
2 weeks ago
Delhi, Delhi, India KR Immigration Full time**Customer Service Representative** **Job description** **Job Title**: Customer Service Representative **Company**: KR Immigration Private Limited Company **Location**: B-29 First floor, Lajpat Nagar -2, New Delhi -110024 near Metro gate number-1 **About the Job**: We are looking for a creative and talented **Customer Service Representative** to join...
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Customer Service Representative
2 days ago
Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....
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Customer Service Representative
3 days ago
new delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
6 days ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
2 weeks ago
Delhi Division, India Apcurated Couture Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
6 days ago
New Delhi, India Apcurated Couture Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
5 days ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
2 weeks ago
New Delhi, Delhi, India, Delhi Apcurated Couture Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
4 weeks ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
4 weeks ago
New Delhi, India Apcurated Couture Full timeCompany Description We suggest you enter details here.Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
