Technical Lead
2 months ago
Job Description :
- Lead the development and customization of ServiceNow applications and modules.
- Implement solutions based on business requirements and best practices.
- Utilize your expertise in the CSM module to design, configure, and enhance customer service workflows and processes.
- Develop and maintain Performance Analytics dashboards and reports to provide actionable insights and improve decision-making.
- Build and maintain REST APIs to facilitate integration with external systems and enhance ServiceNow functionality.
- Act as the technical leader during the implementation stage, providing guidance and expertise to ensure successful project delivery.
- Work independently with implementation leads and business leads to gather requirements, design solutions, and oversee the implementation process.
Key Skills :
- Over 8 years of overall experience with at least 5-6 years as a ServiceNow Developer and Implementation Specialist.
- Minimum of 2 years of hands-on experience with the CSM module.
- At least 1 year of experience in the Performance Analytics module.
- Minimum of 2 years of experience in building and maintaining REST APIs
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