Technical Lead

2 months ago


Bangalore, India Radiant Systems (India) Pvt. Ltd. Full time

Job Description :


- Lead the development and customization of ServiceNow applications and modules.

- Implement solutions based on business requirements and best practices.

- Utilize your expertise in the CSM module to design, configure, and enhance customer service workflows and processes.

- Develop and maintain Performance Analytics dashboards and reports to provide actionable insights and improve decision-making.

- Build and maintain REST APIs to facilitate integration with external systems and enhance ServiceNow functionality.

- Act as the technical leader during the implementation stage, providing guidance and expertise to ensure successful project delivery.

- Work independently with implementation leads and business leads to gather requirements, design solutions, and oversee the implementation process.

Key Skills :

- Over 8 years of overall experience with at least 5-6 years as a ServiceNow Developer and Implementation Specialist.

- Minimum of 2 years of hands-on experience with the CSM module.

- At least 1 year of experience in the Performance Analytics module.

- Minimum of 2 years of experience in building and maintaining REST APIs

(ref:hirist.tech)
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