Bpo Executive

3 weeks ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Avilox Jobs Gateway (opc) Full time

Job Title: Customer Support Executive International Blended Process (Voice & Non-Voice)

Company: Concentrix

Location: Gurugram

Salary: Up to 5.50 LPA

Job Type: Full-Time, Permanent

About the Role

Concentrix is hiring for its International Blended Process (Voice & Non-Voice) at Gurugram. This role offers a great opportunity for graduates and undergraduates to build a career in customer support within a global BPO environment.

Key Responsibilities

  • Manage customer interactions via calls, emails, and chat for international clients.
  • Provide accurate information and resolve customer issues within defined timelines.
  • Ensure customer satisfaction by maintaining a professional and empathetic approach.
  • Document conversations and update information in internal systems.
  • Collaborate with internal departments to escalate and resolve complex queries.
  • Meet defined quality standards and process KPIs.

Requirements

  • Education: Graduate/Undergraduate/Postgraduate/B.Tech/B.E.
  • Excellent communication skills in English (both verbal and written).
  • Comfortable with 24/7 rotational shifts (including weekends).
  • Willingness to work from office (Gurugram).
  • Strong problem-solving ability and a customer-centric approach.

Benefits

  • Salary up to 5.50 LPA
  • 5 days working (rotational offs)
  • 24/7 rotational shifts
  • Cab facility provided
  • Performance-based incentives & career growth opportunities

Role: BPO Customer Support (International Blended Process)
Industry Type: BPM / BPO
Department: Customer Support
Employment Type: Full-Time, Permanent

Interested candidates can contact on WhatsApp:
HR Soumya

HR Nandini

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