IT Service Desk Engineer

6 days ago

Bengaluru, India SSquad Global Full time

A Level 1 (L1) Service Desk Analyst is the initial point of contact for users needing technical assistance, providing support and troubleshooting for basic IT issues. They resolve common problems, escalate complex issues to higher tiers, and maintain records of user interactions and resolutions. Key Responsibilities:

  • First Point of Contact:Receiving and logging service requests and incidents through various channels (phone, email, web portal).
  • Troubleshooting and Resolution:Diagnosing and resolving basic technical issues related to hardware, software, and network problems, often following established scripts or knowledge base articles.
  • Escalation:Identifying and escalating complex or unresolved issues to higher-level support teams (L2, L3).
  • Documentation:Accurately recording all interactions, troubleshooting steps, and resolutions in the ITSM (IT Service Management) system.
  • Customer Service:Providing excellent customer service and maintaining a positive and helpful attitude throughout the interaction.
  • Knowledge Management:Contributing to and maintaining the knowledge base by documenting common issues and their resolutions.
  • Following Procedures:Adhering to established service desk processes, procedures, and service level agreements (SLAs).
  • Hardware and Software Management:Assisting with basic hardware and software installations, configurations, and deployments.
  • Communication:Effectively communicating with users, providing updates on the status of their requests, and ensuring clear and concise communication of technical information.

Skills and Qualifications:

  • Technical Skills:Basic understanding of computer hardware, software, operating systems, and networking concepts.
  • Troubleshooting Skills:Ability to diagnose and troubleshoot basic technical issues using various tools and techniques.
  • Communication Skills:Excellent verbal and written communication skills to effectively interact with users and document issues.
  • Customer Service Skills:Ability to provide excellent customer service and maintain a positive attitude.
  • Organizational Skills:Ability to manage multiple tasks, prioritize requests, and maintain accurate records.
  • Problem-Solving Skills:Ability to analyze information, identify potential solutions, and implement them effectively.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many days notice period do you have?
  • What is your current salary?
  • What is your salary expectation? ( budget LPA)
  • Do you have experience in any international Client support?
  • Willing to work onsite ?
  • Where are you currently staying?

Experience:

  • IT service service desk: 1 year (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

  • Service Desk engineer

    1 day ago

    Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Proven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...

  • Service Desk Engineer

    6 days ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    6 days ago

    Bengaluru, India Betsol Full time

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    4 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    2 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Engineer

    1 day ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Tl

    1 week ago

    Bengaluru, India NTT DATA Full time

    **Primary Purpose** The primary purpose of the Service Desk Lead is to acts as an escalation point for the Service Desk Engineers. **Lines of Reporting** The Service Desk Engineer reports directly into the Service Desk Manager. **MAIN DUTIES** The main duties include: - Fluent in English dialect and exemplary written English skills - Working...

  • Service Desk Agent

    6 days ago

    Bengaluru, India A&O IT Group Full time

    6 month fixed term contract working UK office hours As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...

  • Senior Service Desk Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    Job DescriptionWe are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:- Provide first-level technical support to end-users via phone, email, and in-person- Assess and qualify the request- Diagnose and troubleshoot hardware, software, and network issues- Assist with the installation, configuration, and...

  • Junior Service Desk Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer...