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Delivery Head

3 months ago

Pune, India Bajaj Technology Services Full time
Primary Role

Lead the delivery of specific portfolios within the Tech Services Unit with end to end responsibility to ensure deliveries are aligned to client expectations within the time and budget

Strategy & planning

- Drive operational efficiency by bringing in new / best in class capability for all Technology Services project- Participate in business review meetings to align with the future business direction and identify themes for own function based on sales strategy and planning

Delivery

- Own and deliver revenue and margin targets from IT services- Establish deep relationships with senior stakeholders within customers and convince them of BFDL’s value proposition- Define software development lifecycle methodology and drive its implementation and ongoing improvement.- Plan the functional delivery for the year with periodic re-prioritization as per the business priorities- Design the operating model to ensure timely completion of quality releases within budgeted delivery capacity.- Decide on degree of outsourcing, selection of partners, and ensure partners are committed to successful execution- Define software development standards and practices

Partner management

- Discuss scope of requirements for specific skills/ expertise with vendors for initiatives, evaluate their capabilities and conduct commercial negotiations- Commercial & contract negotiations, contract closure and vendor registration in the system- Oversee vendor onboarding and overall invoicing process for new vendor to ensure correct allocation of costs to the businesses- Interface with vendors on monthly & quarterly basis for reviewing their performance, assessing quality of deliverables and planning for next quarter

Team Management

- Participate in recruitment process to identify the right talent at senior positions within the function Establish individual performance expectations and regularly review individual performance of the team- Identify and create development opportunities for senior team members to enhance functional knowledge- Assess performance of the team and provide feedback to them for delivering best in class services to the business- Determine team’s training & development needs to build functional expertise and enhance domain knowledge

Qualification

Graduation or Post Graduation in Engineering/Technology with Computer Science background

Work Experience

- 12+ years of experience in building and delivering complex distributed software systems- Should have serviced/managed projects/accounts that were based in India- Exposure of delivering projects across customers in BFSI domain- Exposure to evaluation of products and technology solutions- Experience in various Software size/effort estimation techniques- Technology depth across diverse set of technologies- Strong vendor management skills (preferable)- Demonstrated experience managing multiple technology domains – Solution Architecture, Data engineering, infrastructure, IT security, business analysts, and- Experience in Agile Development delivery where products have been delivered using Scrum or Kanban frameworks- Has performed the role of Program Manager/ Delivery Leader / Key Account Manager (>Rs. 100 Cr per annum)- Effective leadership, interpersonal and communication skills