Quality Specialist
2 weeks ago
BASIC QUALIFICATIONS
• Bachelor’s degree, Fluency in Spanish. Required B2.2 proficiency• 10-24 months of work experience• Good communication skills - should be able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external• Proficiency in Excel (pivot tables, VLOOKUP)• Demonstrated ability to work in a team in a very dynamic environment
PREFERRED QUALIFICATIONS
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections• Identify and uncover areas of opportunity and highlight the same to managers.• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to helpensure efficiency and effectiveness of programs.• Do root-cause analyses (when needed) within the space subject to availability of data Logistics
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