Quality Specialist

3 weeks ago

Hyderabad, India ADCI HYD 13 SEZ Full time
The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for address, geocode and static route management in Last Mile with multiple Transportation services along with other operational issues and activities related to Transportation process and optimization.
Your solutions will impact our customers directly This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
Primary responsibilities include troubleshooting, diagnosing and fixing static route issues, developing monitoring solutions, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, enhancing our current tools, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Major Responsibilities:

- Fluency in Spanish. Required B2.2 proficiency.

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections

- Identify and uncover areas of opportunity and highlight the same to managers.

- Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

- Do root-cause analyses (when needed) within the space subject to availability of data

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

• Bachelor’s degree, Fluency in Spanish. Required B2.2 proficiency
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help
ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data Logistics

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