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Sr. Consultant

4 weeks ago

Hyderabad, India Opentext Full time

The Opportunity:

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.

You are great at:

  • Providing Application Support for OpenText AppWorks (formerly Process Suite)
  • Software maintenance for applications written and running on top of AppWorks or Process Suite
  • Proficiency and solid understanding of either Linux or the Windows operating system
  • High level understanding of IaaS environments like Azure, Amazon AWS
  • Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
  • Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus

What it takes:

  • 5+ years of Experience into Java with Appworks.
  • Provide Support for applications developed on AppWorks or Process Suite
  • Work in shifts morning, afternoon, night and regular on rotation basis
  • Application maintenance: developing code fixes on top of AppWorks or Process Suite
  • Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc.
  • Manage and maintain application, system configurations in a CMDB
  • Manage and maintain artefacts like design documents, deployment diagrams etc.
  • Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
  • Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes
  • Ability to guide junior engineers in their roles and responsibilities
  • Report status on various topics promptly to reporting manager
  • Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics
  • Conduct system audits to assess the health of a solution/application
  • Attention to detail and quality consciousness must have traits