Front Office cum Admission Counselor

3 weeks ago

NCR, India Apeejay Stya Group Full time

Job Description

Position: Front Office cum Admission Counsellor

Location: Saket, South Delhi

Summary of Job: The incumbent will be responsible for managing the front office and providing administrative support with a focus on enhancing the experience of families and students. This role demands a professional, welcoming, and organized individual who excels in communication and multitasking within a culturally diverse environment.

Job Responsibilities :

Front Desk Management:

  • Welcome and assist parents, students, and visitors with inquiries, directing them to the appropriate personnel.
  • Maintain a friendly and orderly reception area.
  • Handle incoming and outgoing mail and deliveries.

Communication:

  • Answer and manage phone calls and emails promptly and professionally.
  • Act as a liaison between the school administration and ensuring effective communication.

Administrative Support:

  • Provide administrative assistance to the schools management team and faculty as required.
  • Schedule appointments, meetings, and manage the school calendar.
  • Maintain accurate records and files, both electronic and physical.

Coordination and Liaison:

  • Assist in organizing school events, meetings, and activities.
  • Facilitate orientation programs for new students and families.

Student and Parent Support:

  • Address and resolve concerns and queries from parents and students, escalating issues when necessary.

Safety and Security:

  • Monitor and manage visitor access to the school, ensuring compliance with security protocols.
  • Assist in implementing and conducting emergency procedures and drills.

Skills and Competencies Required:

  • Experience: Prior experience in a front office, administrative, or customer service role, ideally in an educational setting.
  • Language Skills: Fluent in English.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
  • Interpersonal Skills: Excellent communication and interpersonal skills.
  • Organizational Skills: Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
  • Professionalism: High level of professionalism, confidentiality, and discretion.

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