Customer Success Manager
2 weeks ago
Role Overview Lead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross functional teams including Tech, Digital and Product. Responsibilities Client Relationship Management & Opportunity Development Meet and engage with clients regularly to understand business needs, challenges, and upcoming opportunities. Conduct a targeted number of client meetings focused on exploring new business opportunities and solution enhancements. Serve as the primary point of contact, ensuring a consistent, positive client experience. Revenue Growth from Existing Clients Drive revenue expansion by identifying cross-sell and up-sell opportunities across TLC’s service portfolio. Present new solutions, value-added offerings, and custom services to increase client investment. Track account performance and ensure revenue targets are consistently met or exceeded. Product / Service Rollout & Delivery Ensure timely and successful implementation of solutions in collaboration with Tech, Digital, and Product teams. Coordinate project timelines, manage deliverables, and ensure a seamless client onboarding and transition experience. Monitor rollout health and proactively resolve any issues or dependencies. Post Implementation Reviews & Success Measurement Conduct structured reviews with clients to evaluate the success of new solutions. Capture measurable impact, client feedback, and recommendations for improvement. Report insights internally to inform product enhancements and future client engagements Product Demos Deliver compelling demos to existing clients and prospective customers. Demonstrate product features, benefits, and use cases tailored to client needs. Support the sales team during pre-sales stages where required. Training Conduct training sessions for new clients, ensuring they are fully equipped to use TLC platforms and services effectively. Create training materials, guides, and support resources as needed. Measure training success through adoption metrics and user engagement. Additional Responsibilities Maintain accurate records of client interactions, opportunities, and progress in CRM tools. Collaborate with internal teams to drive continuous service improvements. Provide thought leadership, insights, and best practices to enhance overall client satisfaction and retention. Experience 6 - 10 years of experience in Customer Success, Account Management, or Client Services from luxury background (preferably hotels). Proven experience in managing clients and driving revenue growth. Strong understanding of digital products, implementation processes, and customer lifecycle. Excellent communication, presentation, and relationship - building skills. Ability to manage multiple clients and projects simultaneously. Analytical mindset with the ability to conduct success reviews and generate insights
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Customer Success Manager
2 weeks ago
delhi, India Magnus India Consulting Services Full timeWe are hiring for a leading internet-based company with a global presence in the role of Customer success management. ResponsibilitiesOwn overall relationship with assigned customer accountsEnsure retention and satisfaction of all assigned clientsAid clients in achieving their goalsQualificationsBachelor's degree or equivalent experienceExperienced in b2c...
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Customer Success Manager
4 weeks ago
delhi, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi: Location: New Delhi Compensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666) Shift: 6 Days (5 Days On-site, 1 Day WFH) Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional...
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Customer Success Manager
2 weeks ago
Delhi, Delhi, India AlgoSec Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAt AlgoSec, what you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...
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Customer Success Manager
2 weeks ago
Delhi, India TLC DigiTech Pvt. Ltd. Full timeRole OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...
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Customer Success Manager
2 weeks ago
Delhi, India TLC DigiTech Pvt. Ltd. Full timeRole Overview Lead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...
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Customer Success Manager
4 weeks ago
Delhi, India Gleantap Full timeCompany Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a...
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Customer Success Manager
4 weeks ago
Delhi, India Gleantap Full timeCompany Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a...
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Customer Success Manager
20 hours ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key Responsibilities Own and manage the...
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Customer Success Manager
3 weeks ago
Delhi, India ORO Labs Full timeLocation : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease...
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Customer success manager
3 weeks ago
Delhi, India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel)Employment Type: Full-TimeAbout UsORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
