Senior Engineer

4 weeks ago

Bengaluru, India [24]7.ai Full time

Job title: Senior Engineer - Atlassian Cloud Suite (Jira, JSM & Confluence)


About [24]7.ai Innovation Labs:

[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.


The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.


[24]7.ai Headquartered in San Jose, California, USA with R&D centers in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.


For more information, visit: www.247.ai/company


Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.



Work Location: Bangalore (Hybrid)


Qualifications Required: Bachelor’s degree in computer science


Technical Skills:

  • 3-5 years of experience in working on Atlassian Cloud suite (Jira/Confluence/ JSM)
  • Experience on working with Cloud version of Jira/Confluence
  • Must have worked Groovy scripting in script runner for Jira cloud. Excellent verbal and communication skills
  • Excellent problem-solving skills Ability to take ownership of assigned tasks Ability to work well in a team-oriented environment



Responsibilities:

  • Configure and manage Jira, Service Desk and Confluence projects
  • Create complex project workflows, field configurations, screen schemes, permission schemes, security schemes and notification schemes
  • He/she should be able in creating Reports dashboards and Filters based on user requirement mainly in easy BI reporting tool.
  • He/she must know how to configure Automation for Jira.
  • Experience on Automation for Jira, Script Runner, Jira Misc. Workflows, Structure and eazyBI plugins
  • Good knowledge on JQLs, filters, Kanban/Scrum boards
  • Monitor plugin usage and take required actions
  • Good knowledge on Jira REST APIs
  • Support different teams with required Jira dashboards and reports
  • Troubleshoot and fix Jira/Confluence issues raised by users.
  • Ability to take ownership of assigned tasks
  • Ability to work well in a team-oriented environment
  • Support different teams with required Jira dashboards and reports
  • Work closely with engineering & operations teams to understand the challenges they face and propose technical solution


Does your profile match to above Job description and looks exciting? Then look no further and share your resume to Arshad.s@247.ai

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