International Admissions Support Officer supporting Algonquin College

Designation:

International Admissions Support Officer supporting Algonquin College

Location:

New Delhi

About Algonquin College (www.algonquincollege.com)

Algonquin College, located in Ottawa, Ontario, is one of Canada's leading polytechnic institutions, known for its strong focus on hands-on, applied learning and industry partnerships. Serving over 50,000 full- and part-time students across more than 200 programs, the College is recognized for its innovation in digital learning, sustainability initiatives, and commitment to student success. With campuses in Ottawa & Pembroke and AC Online, Algonquin prepares graduates with the practical skills and knowledge needed to thrive in today's workforce.

Our Mission is to transform hopes and dreams into lifelong success.

Our Vision is to be the premier destination for innovation through polytechnic leadership, driving prosperity and impact in the nation's capital and beyond.

About GEC India Consulting LLP

GEC is a reputed advisory firm comprised of professionals specializing in Accounting, Finance, Taxation, Compliance, marketing, Information Technology, and Law. Our team includes Chartered Accountants, MBAs, Engineers, and Attorneys with a wealth of industry experience, enabling us to deliver strategic advisory and business planning solutions. Our approach is rooted in understanding our clients' unique needs, allowing us to provide customized strategies that drive sustainable success. Focusing on Canada, the USA, the UK, Australia and India, we offer comprehensive accounting services that enhance operational efficiency, optimize financial performance, and support the long-term growth of our clients, businesses.

Job Description

Applications are invited for the post of International Admissions Support Officer for Algonquin College. Based in New Delhi, the successful candidate will be a part of the Algonquin College South Asia Team. He/she will support the recruitment function and ensure the College grows its presence in the South Asia markets by converting leads and applicants to registered students. The candidate should have excellent organizational and interpersonal skills and should demonstrate the ability to advise students and their families on their study options, as well as experience with application processing for a higher education institution.

As the candidate will be working remotely with the college's on-campus team, staff across countries, he/she should be highly organized, self-motivated and comfortable working with differences in time zones.

Key responsibilities include:

Applicant Counselling and Admissions Assessment activities:

• Review applications and documents submitted by students or agents and request additional information and documentation from applicants as required.
• Use Algonquin College's Customer Relations Management (CRM) system (Salesforce) and related tools to manage leads and applications.
• Screen students for appropriate academic abilities and goals for eligibility to study at Algonquin College.
• Respond to inquiries via email, video conferencing/meeting, and social media platforms from students and/or agents.
• Facilitate applications and maximize conversion of leads to applicants to registered students.

Applicants guidance and support:

• Provide counselling and admission guidance to ensure that the students apply to programs that are commensurate with their academic potential and career goals.
• Collect and enter accurate inquiry details in Algonquin College's CRM system (Salesforce).
• Follow up with students met at recruitment events as per an agreed-upon schedule to increase application conversion.

Inquiries and Lead Management:

• Provide tailored and timely response to inquiries received to our generic email account and to leads generated via various marketing activities

Experience & Qualifications

• At least 2-years experience in domestic or international student admissions in higher education.
• Experience in communicating with a wide range of audiences and tailoring written and spoken communication as appropriate.
• Experience in organizing events. 
• Experience of working or studying in Canada can be an asset.
• Knowledge of systems such as Salesforce, IB Cognos and asset

Qualification:

Graduates or post-graduates in any discipline, preferably with a degree in Business or Marketing. Familiarity with the Canadian education system would be desirable, but not essential. Experience with applicants counselling and processing a must.

Skills & Competencies

• Excellent ability to communicate effectively in English (verbal and written communications).
• Time management, interpersonal and problem-solving skills.
• Ability to work in a time-bound target-oriented environment and under pressure.
• Pleasing telephone manners to assist in tele-calling.
• Exhibit strong skills of a team player.
• Experience with Customer Relation Management (CRM) software and online engagement portal will be considered an asset
• Conversant with Microsoft Office: Outlook, Word, Excel, and PowerPoint.
• Flexible, committed, and driven.
• Good level of self-efficacy as relates to problem-solving and client service delivery.

How to apply

If you would like to be considered for this role at GEC, please email your resume at hr@gecglobal.net