End User Support Specialist
2 months ago
About the Company:
A Systemically Important Non-Deposit taking Non-Banking Finance Company looking to hire an End Point Security Expert.
The Company focuses on providing Education Loans to Indian students for studies both in India and Abroad. The Company presently has a book size of over Rs. 24,000 crores
Responsibilities
- Microsoft O365 Support: Provide comprehensive support for Microsoft O365 applications, including troubleshooting issues, setting up accounts, and providing user training.
- Technical Troubleshooting: Address and resolve technical issues related to antivirus software, cloud proxy configurations, patch management, and other common end-user problems.
- Hardware Setup: Configure and deploy new laptops, desktops, printers, and other peripherals for end-users.
- Network Maintenance: Perform local LAN and network maintenance, including diagnosing and fixing connectivity issues, and ensuring stable and secure network operations at branch locations.
- Printer Configuration: Set up and maintain printers and other office equipment, ensuring seamless integration with the network.
- Patching and Updates: Manage and apply software patches and updates to ensure all systems are up-to-date and secure.
- ITIL Compliance: Follow ITIL principles for incident management, problem management, and service request fulfilment to ensure efficient and effective IT support processes.
- User Training: Conduct training sessions for end-users on new technologies, best practices, and security policies.
- Documentation: Maintain accurate and detailed records of support requests, troubleshooting steps, and resolutions in the IT service management system.
- Team Management: Oversee the work of FM support teams across remote branches, providing guidance, support, and performance evaluations.
- Inventory and Asset Management: Maintain and manage inventory of IT assets, ensuring proper tracking, deployment, and disposal of equipment.
- Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
Skills
- Proficiency in supporting and troubleshooting Microsoft O365 applications.
- Experience with antivirus software management and troubleshooting.
- Knowledge of cloud proxy solutions (e.g., Zscaler, Netskope).
- Hands-on experience with patch management and software updates.
- Expertise in printer configuration and maintenance.
- Familiarity with local LAN and network troubleshooting.
- Understanding of ITIL principles and best practices.
Qualifications and Experience
- Education: Bachelor’s degree in information technology, Computer Science, or related field. Relevant certifications are a plus.
- Certifications: Relevant certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Minimum of 4-5 years of experience in end-user support, with a strong background in Microsoft O365 support.
Job Location: Mumbai (Kalina)
-
ServiceNow Support Specialist
4 weeks ago
Visakhapatnam, India RapidBrains Full timeJob Title: ServiceNow Support SpecialistExperience Level:5+ YearsLocation: RemoteNotice Period: ImmediateContract Duration:6+MonthsWe are seeking a dedicated and detail-oriented ServiceNow Support Specialist to join our dynamic IT team. The ideal candidate will provide first-level technical support and assistance for our ServiceNow platform, ensuring smooth...
-
Customer Support Specialist
3 weeks ago
Visakhapatnam, India Anchor Operating System Full timeAnchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer...
-
IT Client Support Executive
4 months ago
Visakhapatnam, India Patra Corporation Full time**Responsibilities**: - Delivers fanatical customer service. - Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users). - Share feature requests and effective workarounds with team members. - Follow up with customers to ensure their technical issues are resolved. - Assist team members while...
-
Desktop Support Specialist
4 months ago
Visakhapatnam, India 0547 Varex Imaging Manufacturing India Private Limited Full timeDescription Varex Imaging , headquartered in Salt Lake City, USA, is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 75+ year history of successful innovation, you will find our...
-
Associate ,it Infra
5 months ago
Visakhapatnam, India Pennant Technologies Full timeJob Summary: We are seeking a highly skilled and customer-focused PC and Infrastructure Support Specialist to join our technical support team. As a PC and Infrastructure Support Specialist, you will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems and...
-
StaidLogic - Specialist - Human Resources
3 weeks ago
Visakhapatnam, India StaidLogic Full timeRole :Human Resource Specialist. Location: Hyderabad. Role Description:- This is a contract remote role for a Human Resources Specialist at StaidLogic.- The Human Resources Specialist will be responsible for managing HR policies, employee benefits, personnel management, and overseeing HR operations on a day- to- day basis.- 5+ years of experience as a HR...
-
Windows Desktop Support Specialist
2 months ago
Visakhapatnam, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities:Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.Utilize the ticketing and live chat...
-
Product Sales Specialist
1 week ago
Visakhapatnam, India Veolia Water Technologies & Solutions Full timeRole Summary:The Sales Representative has responsibility to sell products (mainly MBR, Ozone, EDR) in Industrial market comprising of OEM, EPC, End User & Channel Partners for product sales and work closely with Food & Beverage, Pharma, Ethanol, Textile end users and consultants in south region.MBR & EDR- Work with OEM’s, consultants, end users in...
-
User Researcher
4 weeks ago
Visakhapatnam, India Saint-Gobain Research India Full timeUser Researcher You are a true ambassador for user researchWe are looking for an experienced User Researcher to join our Team at SGRI, someone actively involved in conducting user research and consumer research.If you are passionate about Making World a Better Home and creating products that people love, this is the place where you can realize your...
-
Social Media Specialist
2 weeks ago
visakhapatnam, India GoodSpace – AI Recruitment Platform Full timeJob Overview: We are looking for a passionate and experienced Social Media Specialist to develop and execute Instagram-specific strategies that boost engagement, increase followers, and drive brand awareness. The ideal candidate is creative, data-driven, and highly knowledgeable about Instagram trends and tools. Key Responsibilities: •Develop, implement,...
-
Sales Support Executive
3 months ago
Visakhapatnam, India Sweken IT Solutions Pvt Ltd Full timeA reputed organization running successfully for the last 8 years requires sales support only female executives, who can handle the follow-up's and postings as well tele-marketing. **Sales Support Specialist Responsibilities**: - Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order...
-
Senior Back-end Engineer
2 weeks ago
Visakhapatnam, India Intellias Full timeFintech is a unique, Sharia-compliant digital banking and wealth proposition in the heart of London. We are not just another digital bank offering seamless banking experience with certainty, security and simplicity but more. Our mission is to help people sustain and grow their wealth for future generations. We do this by solving problems people have instead...
-
US HR Onboarding Specialist
2 weeks ago
Visakhapatnam, India TekWissen India Full timeRole: US HR Onboarding SpecialistWork mode: OnsiteLocation: Visakhapatnam, IndiaWorking Hours: Nightshifts (6.30 pm IST to 3.30 pm IST)Job Description:Onboarding Specialist: We are seeking an experienced Onboarding Specialist with over 8+ years of expertise in integrating new employees, including ICs (Independent Contractors) and W-2 employees, into our...
-
US HR Onboarding Specialist
2 weeks ago
Visakhapatnam, India TekWissen India Full timeRole: US HR Onboarding SpecialistWork mode: OnsiteLocation: Visakhapatnam, IndiaWorking Hours: Nightshifts (6.30 pm IST to 3.30 pm IST)Job Description:Onboarding Specialist: We are seeking an experienced Onboarding Specialist with over 8+ years of expertise in integrating new employees, including ICs (Independent Contractors) and W-2 employees, into our...
-
US HR Onboarding Specialist
2 weeks ago
Visakhapatnam, India TekWissen India Full timeRole : US HR Onboarding Specialist Work mode: Onsite Location: Visakhapatnam, India Working Hours: Nightshifts (6.30 pm IST to 3.30 pm IST) Job Description: Onboarding Specialist: We are seeking an experienced Onboarding Specialist with over 8+ years of expertise in integrating new employees, including ICs (Independent Contractors) and W-2 employees,...
-
US HR Onboarding Specialist
2 days ago
visakhapatnam, India TekWissen India Full timeRole: US HR Onboarding SpecialistWork mode: OnsiteLocation: Visakhapatnam, IndiaWorking Hours: Nightshifts (6.30 pm IST to 3.30 pm IST)Job Description:Onboarding Specialist: We are seeking an experienced Onboarding Specialist with over 8+ years of expertise in integrating new employees, including ICs (Independent Contractors) and W-2 employees, into our...
-
ServiceNow-ITSM Admin and Developer
4 weeks ago
Visakhapatnam, India Tek Leaders Inc Full timeJob Description: ServiceNow-ITSM Admin and DeveloperExperienceRelevant Experience: 10-15 yearsRole: Contract Objectives of this roleThe ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration...
-
Executive
3 months ago
Visakhapatnam, India Infinite Computer Solutions Ltd. Full time**Job Overview**: - The Helpdesk L1 team is responsible for providing frontline support (technical & non-technical) to end-users within an organization across multiple departments. this role primarily involves troubleshooting and resolving issues related to various it problems. the goal is to ensure seamless and efficient operation of computer systems and...
-
Executive
3 months ago
Visakhapatnam, India Infinite Computer Solutions Ltd. Full time**Job Overview**: - The Helpdesk L1 team is responsible for providing frontline support (technical & non-technical) to end-users within an organization across multiple departments. this role primarily involves troubleshooting and resolving issues related to various it problems. the goal is to ensure seamless and efficient operation of computer systems and...
-
Executive
3 months ago
Visakhapatnam, India Infinite Computer Solutions Ltd. Full time**Job Overview**: - The Helpdesk L1 team is responsible for providing frontline support (technical & non-technical) to end-users within an organization across multiple departments. this role primarily involves troubleshooting and resolving issues related to various it problems. the goal is to ensure seamless and efficient operation of computer systems and...