Customer Service Executive

2 weeks ago


Gurugram, India Grip Invest Full time

What You’ll Do

  • Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations.
  • Solve customer problems over emails and phone calls.
  • Take ownership of customers issues and follow problems through to resolution within the SLA defined.
  • Drive higher NPS through quality and timely resolution of customer issues.
  • Coordinate across different departments and follow-up with them to ensure timely resolution of user service requests.
  • Maintain an orderly workflow according to priorities.
  • Ability to handle a high volume of requests in a fast-paced environment.
  • Enable sales team to manage and nurture relationship with existing and potential investor
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures,
  • Service Levels, Based on Customer Demands, To Meet Their Needs and Ensure Quality Service is given at all times.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.


Qualifications / Skills

  • Bachelor's degree in communications or a related field is preferred
  • Have an understanding of the wealth segment and product offerings (1-3 years’ work experience in customer service)
  • Command on MS Excel
  • Good to be from Broking background
  • Strong written and verbal communication skills and ability to communicate with Retail customers. (must have)
  • Strong phone presence
  • Prior experience in financial services industry is preferred
  • Should be a team player


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