international calling

2 weeks ago

New Delhi, India Naukripay Full time
Job Description

This is a remote position.

mail:-



telecaller makes outbound and receives inbound calls to promote products or services, generate sales leads, provide customer support, and gather information from potential and existing customers. Key responsibilities include making sales pitches, handling inquiries, resolving issues, and accurately recording customer interactions in a CRM system. Strong communication, persuasion, and organizational skills, along with the ability to meet targets, are essential for success in this role.  

Responsibilities

Outbound Calls: Contacting prospective customers to introduce and promote products or services, explain benefits, and persuade them to make purchases or schedule appointments. 

Inbound Calls: Handling incoming customer calls, answering questions, and providing information or solutions related to products and services. 

Lead Generation: Generating new leads by identifying and engaging with potential clients and following up with them to convert them into customers. 

Customer Support: Resolving customer complaints, addressing issues, and ensuring a positive customer experience. 

Data Management: Maintaining accurate records of customer interactions, feedback, and sales activities in a Customer Relationship Management (CRM) system. 

Target Achievement: Meeting or exceeding daily, weekly, and monthly targets for sales, lead generation, or customer engagement. 

Key Skills & Requirements

Communication Skills: Exceptional oral and written communication skills are crucial for effective interaction with customers. 

Persuasion Skills: The ability to clearly explain product features and benefits and to persuade customers to make a purchase. 

Interpersonal Skills: Building rapport with customers and understanding their needs. 

Organizational Skills: Managing multiple tasks, time effectively, and maintaining accurate records. 

Problem-Solving Skills: Effectively handling customer issues and finding appropriate solutions. 

Technical Skills: Basic computer knowledge and the ability to use CRM software. 

Adaptability: Willingness to work in a fast-paced environment and handle various types of customer needs



Requirements
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.

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