Connect & Heal - Account Receivable Manager

Job Title: Accounts Receivable ManagerDepartment: Finance & AccountsReporting To: Head of Finance / CFOLocation: Bengaluru (or as per business requirement)Employment Type: FulltimeCompany OverviewConnect & Heal is an integrated health-tech company headquartered in Bengaluru, delivering end-to-end coordinated healthcare across India. The company works with corporate clients to provide primary, preventive and emergency care services for employees and their dependents. As the organization scales rapidly, the finance and accounts function plays a key role in ensuring robust cash flows, accurate financial reporting, and strong internal controls.Role SummaryAs the Accounts Receivable Manager, you will lead and oversee the full accountsreceivable lifecycle: managing invoicing, collections, reconciliations, aging analysis, reporting and process enhancement. You will be responsible for ensuring timely receipt of payments, minimizing credit risk and collaborating with other business teams (sales, operations, client servicing) to resolve billing disputes or issues. Youll play a key role in sustaining healthy cash flow and supporting the companys growth trajectory.Key Responsibilities- Manage AR function , set up AR function & then eventually Lead the AR team (which may include executives/analysts) and define responsibilities, targets, workflows.- Oversee issuance of client invoices (corporate contracts, recurring subscriptions, service fees) in a timely and accurate manner.- Monitor receivables ageing, generate weekly/monthly AR ageing reports, highlight high risk accounts and escalate where required.- Manage collections: follow up with clients, negotiate payment terms where required, and reduce Days Sales Outstanding (DSO).- Reconcile the AR ledger: ensure all receipts are posted correctly, discrepancies resolved, write-off approvals managed.- Work closely with sales/operations/client servicing teams to resolve billing disputes, contract variances or service-delivery issues that delay collections.- Implement and oversee credit policies and controls: credit evaluation of new clients, terms & conditions, risk mitigation.- Support month-end, quarter-end and year-end closing activities as relevant to AR and liaise with audit processes for AR.- Drive process improvement initiatives in the AR function (automation, tools, dashboards) to make collections more efficient.- Forecast receivables and cash inflows, and provide input to the finance leadership for cash-flow planning.- Provide management insights: e.g., trend analysis of receivables, ageing buckets, client payment behaviour and propose corrective actions.- Ensure compliance with relevant accounting standards, internal policies and statutory/ taxation requirements related to revenue and receivables.Qualifications & SkillsCertification in Management Accounting / MBA (Finance) or equivalent degree in Accounting/Finance preferred.Proven experience (6-10 years) in accounts receivable / credit control / collections, preferably in a B2B environment (corporates or service contracts).Prior experience with subscription or recurring revenue business or health-tech / services business is a plus.Strong understanding of accounting standards (Indian GAAP / Ind AS), revenue recognition and internal controls.Excellent interpersonal and negotiation skills for working with clients (especially large corporate accounts) and internal stakeholders.Proficient in MS Excel (pivot tables, v-lookups), experience with ERP/accounting software (SAP, Oracle, Tally, or similar) and working with dashboards.Analytical mindset, ability to interpret ageing trends and make data-driven decisions.Ability to lead a small team, set performance targets, build process discipline and drive results.Strong communication skills (verbal & written) and ability to work in a fast-growing environment with changing priorities.High degree of integrity, attention to detail and follow-through.Key Performance Indicators (KPIs)Days Sales Outstanding (DSO) trending downwards.Percentage reduction in receivables > 90 days.Collection efficiency (percentage of billed amounts collected within agreed timeframe).Accuracy and timeliness of invoice generation.Number of disputes resolved and time to resolution.Cash flow from operating activities (receivables component).Team performance (targets met, adherence to process, minimal audit findings).Preferred / Nice-to-HaveExperience in a startup or high-growth company dealing with scaling operations.Exposure to international clients or multi-currency billing (if applicable).Experience in a health-tech, SaaS or subscription-based business model.Knowledge of taxation/GST as applicable to services business in India.What We Offer- Opportunity to be part of an impactful healthcare startup with large scale operations and growth ambitions.- Work in a collaborative, technology-driven environment that values process improvement and innovation.- Career growth opportunities as the finance function scales alongside the business.- Competitive compensation and benefits (as per experience and qualification).If youre ready to lead the Accounts Receivable function in a dynamic, purpose-driven health-tech company and contribute meaningfully to cash flow and growth, wed love to hear from you. 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