Product Support Engineer
3 weeks ago
Job Title: Product Support Engineer (Night Shift)Job Location: Noida, India Shift Timing: 9PM-6AM IST Work Mode: Work from Office (5 days)Position Overview: Product Support Engineer will provide in-depth support to WatchGuard’s customers and Partners. The PSE will work on complex problem solving around Networking and WatchGuard services for WatchGuard authorized resellers, distributors, external end users, and internal employees. Customers within each of these groups may have dramatically different levels of technical expertise. The PSE must be able to adjust their level of technical communication to that which is most effective for that customer. The PSE must also be capable of effectively and professionally communicating with customers via telephone, email, and web. The PSE will work in a high pace of work, transitioning from one interaction (web case or a live call) immediately into the next interaction.A Day in the Life: Each day will start with reviewing emails and Microsoft Teams messages for important news and/or events. Then logging into the CRM system to start reviewing cases within your personal queue to identify critical problems that need an immediate reply. The day then continues changing your availability status to take on the next case or call-in priority. You’ll create cases for new incidents or start using your technical expertise to begin troubleshooting a problem already logged in queue. Your customers will range from WatchGuardONE Partners, who help their end user, to the end user themselves.Skills and Qualifications: Fluent in English, both speaking and writing. Excellent written and verbal communication skills. Strong time management skills, results-focused, and a proactive nature. Ability to learn quickly and to adapt easily to change. Experience using CRM systems, Salesforce.com preferred. 2-12 years of relevant experiencein technical support/helpdesk role troubleshooting network and/or network security problems. Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols. Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.
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Product Support Engineer
5 days ago
New Delhi, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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New Delhi, India Top IT Product Company Full timeAbout the company: A Top IT Product CompanyRequirements:Position Summary■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI native...
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New Delhi, India Top IT Product Company Full timeAbout the company:A Top IT Product CompanyRequirements: Position Summary ■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI native...
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Product Support
2 weeks ago
New Delhi, India ITILITE Full timeCompany Overview:ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.We are a Series C...
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Product Support Engineer
7 days ago
New Delhi, India Zeno Full timeThe role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno’s deployed vehicles. Location:Bengaluru, India – WFO – 5 days a week Start Date:ImmediateAbout...
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Product Support
7 days ago
New Delhi, India ITILITE Full timeCompany Overview: ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C...
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Product Support
2 days ago
New Delhi, India ITILITE Full timeCompany Overview: ITILITEis a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C...
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Sr. Production Support Engineer
3 weeks ago
New Delhi, India Cybage Software Full timeAbout Cybage:Founded in 1995, Cybage Software Pvt. Ltd is a technology consulting organization specialized in outsourced product engineering services. As a leader in the Technology and product engineering space, Cybage works with some of the world’s best independent software vendors. Our solutions are focused on modern technologies and are enabled by a...
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Product Support Engineer
1 week ago
New Delhi, India Signzy Full timeJob Title: Product Support Engineer( L2 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...
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Product Support Engineer
2 days ago
New Delhi, India Signzy Full timeJob Title: Product Support Engineer( L2 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+ financial...
