Application/Software Product Support Engineer

4 weeks ago

Hyderabad, Telangana, India HR Inputs Full time

Job Title : Application/Software Product Support Engineer

Job Summary :

We are seeking a skilled and proactive Application/Software Product Support Engineer to provide L1/L2 support for development and productivity tools deployed on desktops and Virtual Desktop Infrastructure (VDI). The ideal candidate will have a strong foundation in troubleshooting software issues, managing installations, and collaborating with cross-functional teams to ensure optimal performance and uptime of supported applications.

Role and Responsibilities :

- Provide day-to-day support and troubleshooting for software tools used by developers and QA teams on desktop and VDI environments.

- Handle installation, configuration, and upgrade of supported applications across Windows and VDI platforms.

- Diagnoses and resolve technical issues related to:

- Development Tools: Visual Studio Code, Microsoft Visual Studio, JetBrains Tool suite (IntelliJ, PyCharm, etc.), Spring Tool Suite, NodeJS, Java, Python, .NET

- Testing & Quality Tools: Postman, qTest, SonarQube

- DevOps & CI/CD: Docker, Nexus Repository Manager

- Version Control: SourceTree, Git (client integration)

- Collaborate with developers and IT infrastructure teams to manage user access, performance issues, and system integration.

- Maintain documentation for installation guides, support procedures, and knowledge base articles.

- Escalate unresolved issues to appropriate internal teams or vendors as needed.

- Assist with license management, patch updates, and software compliance.

- Monitor application performance and proactively identify potential issues.

Required Skills:

- Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience.

- 37 years of experience in application support or system administration roles.

- Solid understanding of software development tools, IDEs, and supporting technologies.

- Experience supporting software in VDI environments (e.g., Citrix, VMware Horizon).

- Hands-on experience with version control systems and container tools.

- Strong troubleshooting and analytical skills.

- Excellent communication and customer service skills

Nice to Have:

- Familiarity with scripting languages (e.g., PowerShell, Bash, Python) for automation.

- Understanding of network protocols, firewall, and proxy settings that may impact application functionality.

- ITIL certification or experience working in an ITIL-based support environment.

- Experience with ticketing systems like ServiceNow, Jira, or Remedy.

These consultants major responsibility is to provide day-to-day support and troubleshooting for software tools used by developers and QA teams on desktop and VDI environments, plz focus on Virtual Desktop Infrastructure exposure..

- The Development Tools which mentioned below; candidate should have good supporting experience in 3 or 4 tools from given list.

- As this is support role candidates are able to clear the issue tickets in below mentioned environments & closely work with development & QA teams.

- Scripting knowledge.

- SSL exposure

- Confluence

- Jira

- Bamboo

- GitHub

- Crowd

- Nexus RM

- Nexus IQ

- Sonarqube

- Jenkins

- Veracode

(ref:hirist.tech)

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