![CHARGE ZONE](https://media.trabajo.org/img/noimg.jpg)
Customer Engagement Executive
2 months ago
Responsibilities:
- Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
- Attend customer calls to Assist with EV Charging-related issues, orders, refunds, etc.
- Monitor the Charging Network to be up and running.
- Take ownership of the resolution of customer issues.
- Escalate unresolved issues to relevant internal teams.
- Make proactive calls to customers for service information, surveys, and feedback.
- Ensure adherence to the defined timelines for the resolution of customer’s queries.
- Adherence to the escalation matrix to highlight issues to respective customer complaints.
- Collect prompt and accurate customer feedback
- Ensure accurate data entry into the CRM to maintain complete trails of the interactions received
Requirements:
- The candidate should have Excellent Communication skills in English.
- Experience in Customer relationship / Customer retention
- Familiarity with CRM systems and practices
- Self-motivated to achieve quality and service results
- The candidate should be well-versed with MS Office.
- Ready to work in Rotational Shifts.
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