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Customer Engagement Executive

5 months ago

Vadodara, India CHARGE ZONE Full time

Responsibilities:

  • Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
  • Attend customer calls to Assist with EV Charging-related issues, orders, refunds, etc.
  • Monitor the Charging Network to be up and running.
  • Take ownership of the resolution of customer issues.
  • Escalate unresolved issues to relevant internal teams.
  • Make proactive calls to customers for service information, surveys, and feedback.
  • Ensure adherence to the defined timelines for the resolution of customer’s queries.
  • Adherence to the escalation matrix to highlight issues to respective customer complaints.
  • Collect prompt and accurate customer feedback
  • Ensure accurate data entry into the CRM to maintain complete trails of the interactions received


Requirements:

  • The candidate should have Excellent Communication skills in English.
  • Experience in Customer relationship / Customer retention
  • Familiarity with CRM systems and practices
  • Self-motivated to achieve quality and service results
  • The candidate should be well-versed with MS Office.
  • Ready to work in Rotational Shifts.