Operations Consultant

2 days ago

Chennai, Tamil Nadu, India RRSB Forex Full time

Role Overview:

- As an Operations Consultant, you will work closely with business leaders to analyze, design, and implement efficient operational processes.

- You will be responsible for optimizing workflows, improving operational effectiveness, supporting strategy execution, and driving continuous improvement initiatives across departments.

Key Responsibilities / KRAs:

- Analyze existing business processes and identify inefficiencies, bottlenecks, and areas of improvement

- Design and implement scalable operational solutions and process improvements to enhance productivity and reduce costs

- Support project management activities related to process re-engineering and operational excellence

- Prepare detailed process documentation, Standard Operating Procedures (SOPs), and workflow diagrams

- Collaborate with cross-functional teams (Operations, Sales, Finance, IT, HR) to implement operational strategies

- Monitor key operational metrics and performance indicators to track process improvements

- Identify opportunities for automation and technology integration to optimize operations

- Assist in implementing compliance and regulatory requirements within operational processes

- Conduct training sessions and knowledge transfer for operations teams on new processes and tools

- Provide periodic operational performance reports and actionable insights to management

- Resolve operational challenges and address process-related escalations

- Support decision-making by providing data-driven analysis and recommendations

Skillsets Required:

- 2 - 4 years of experience in Operations Consulting, Business Process Management, or Process Improvement roles

- Strong analytical and problem-solving skills with ability to translate data into actionable insights

- Good understanding of process mapping, workflow optimization, and operational KPIs

- Experience with process improvement methodologies such as Lean, Six Sigma, or Kaizen (preferred)

- Strong project management skills and ability to manage multiple tasks

- Excellent communication and interpersonal skills to interact with various stakeholders

- Proficiency in MS Office (Excel, PowerPoint, Word), process mapping tools (e. , Visio, Lucidchart)

(ref:iimjobs.com)

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