Senior Customer Support Executive

1 week ago


Palakkad, India SAAOL Heartcare Delhi Full time

About Us: We are building a patient-first heartcare program that provides preventive and rehabilitative, non-invasive treatment to cardiac patients. With over 25 years of experience, SAAOL is an established brand within non-invasive heart treatment, and currently operates 100+ centres across the country. Our treatment portfolio includes FDA approved EECP treatment, lifestyle education, diet consultation, and medical consultation.


We are seeking a proactive and empathetic Sr. Customer Support Executive to join our team. This role is crucial in ensuring patient satisfaction through various communication channels, including WhatsApp, written communication channels, and phone calls..


Primary Responsibilities would include - 


  • Respond promptly and professionally to patient’s inquiries via calls, WhatsApp and other written communication channels.
  • Address concerns, provide information, and resolve issues to ensure a positive patient experience.
  • Conduct feedback calls to gather patient’s opinions and suggestions.
  • Handle inbound customer queries efficiently and effectively.
  • Provide accurate information and support to resolve patient issues.
  • Make outbound calls to potential patients to offer consultation booking.
  • Explain the benefits of treatment and process of booking a consultation, addressing any queries they may have.
  • Convert leads into confirmed consultation bookings by building rapport and understanding patient needs.
  • Follow up with leads in a timely manner to ensure a smooth conversion process.


We are looking for someone who has - 


  • At least 1-3 years of prior work experience.
  • Experience in Leadsquared is preferred.
  • Strong customer service orientation with a problem-solving mindset.
  • Ability to handle multiple communication channels simultaneously.
  • Ability to handle difficult situations.
  • Experience in handling customer feedback and making outbound calls.
  • Proficiency in using CRM software and other customer support tools.
  • Empathy, patience, and the ability to remain calm under pressure.




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