Real-Time Dialer Monitoring

3 days ago


Dombivli, India NIMS University Full time

NIMS University is expanding its operations team We’re looking for aReal-Time Dialer Monitoring & MIS Executivewho can ensure smooth dialer operations, accurate reporting, and real-time performance tracking.Key Responsibilities: Monitordialer performance and agent activitiesin real time. Generate and maintaindaily MIS reportson calling productivity, lead status, and system performance. Identifydowntime or technical issuesand raise timely escalations. Coordinate withtechnical and operations teamsto ensure seamless functioning of the dialer. Providedata insightsto enhance process efficiency and decision-making.Requirements: Strong analytical and Excel/reporting skills. Experience with dialer tools such asAmeyo, Exotel, Merrito , or similar platforms. Excellent communication and coordination abilities. Ability to handle fast-paced operational environments. Must bewilling to work on-site at NIMS University, Jaipur.If you’re detail-oriented, proactive, and passionate about optimizing performance through real-time insights — we’d love to have you on our team



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