Netsuit Support Engineer

2 weeks ago

Mumbai, India GEEKAY INFOTECH Full time

We are seeking a skilled Netsuite Application Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and ensuring the efficient operation of the Netsuite application. This role involves troubleshooting issues, assisting users, maintaining system performance, and implementing enhancements to optimize the platform for business needs.


Key Responsibilities:

  • Netsuite Application Support: Provide timely technical support for Netsuite processes, addressing and resolving user queries related to various functionalities and ensuring minimal downtime.
  • System Maintenance & Enhancements: Set up, maintain, and customize dashboards, create saved searches, and configure reports in alignment with business requirements.
  • Performance Monitoring: Utilize KPI metrics to regularly monitor Netsuite system performance and assist in generating reports to provide insights.
  • Issue Resolution: Troubleshoot application-related issues, providing solutions or escalating to higher technical teams when necessary.
  • Documentation: Maintain detailed documentation of issues, solutions, and processes to build a comprehensive knowledge base for future reference.


Required Qualifications:

  • Netsuite Knowledge: Solid understanding of the Netsuite application, including functional processes and general workflow.
  • Dashboard & Reports: Hands-on experience in creating and maintaining dashboards, saved searches, and configuring reports.
  • KPI Metrics: Proficiency in using KPI metrics for system performance monitoring and reporting.
  • Certification: Netsuite functional certification is highly preferred.
  • Communication Skills: Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Problem-Solving: Demonstrated analytical and problem-solving skills, with the ability to work efficiently under pressure.


Preferred Skills:

  • Experience in a similar Netsuite support role.
  • Familiarity with user management and system configurations.
  • Ability to work collaboratively across departments.


Benefit:

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