Service Engineer
7 days ago
Job Description:
Role and responsibility:
Responsible for the interface input of customer workshop/product line and after-sales
problems, maintain good relationship with customer, prepare and implement on-site technical
services, write on-site trouble shooting reports, tracking return of failed parts and Failure
recurrence, establish and maintain after-sales service processes, attend the strategy
development of on-site service and after-sales major problems, continuously improve on-site
service. Participate in after-sales problem analysis and resolution.
⚫ Responsible for reproducing and testing the faulty parts, confirming the performance and
data record of the faulty parts, and input it to the next failure analysis department.
⚫ Participate in the management of faulty parts after sale.
⚫ Responsible for the site return of faulty parts and do a good job of information registration
and flow.
⚫ Other tasks assigned by superior.
Education/Work Experience
⚫ College degree or above, major in mechanical/electronic/automotive or related.
⚫ Quality work experience (preferably after sales/production process) more than 2 years.
⚫ Experience in vehicle calibration/diagnosis or vehicle after-sales maintenance is preferred.
⚫ Electronic/electric drive related working experience is a plus.
⚫ Familiar with on-board diagnostic principles and common tools (INCA/CANoe/...)
⚫ Master the product structure and basic working principle of vehicle electronic system
architecture, high voltage system, electric drive system and electronic control system.
⚫ Master the basic principles of communication protocols such as CAN/LIN/XCP/UDS
⚫ Master the use of quality tools (8D/5 why/PDCA/ New and old seven tools /...)
⚫ Knowledge of quality system and IATF16949 knowledge (APQP/PPAP/MSA/SPC/FMEA
/...)."
Other Requirements/Skills
⚫ Have strong problem analysis and field investigation ability.
⚫ Good communication Skills, Adaptability and team work .
⚫ Class C license, good driving skills.
⚫ Careful, honest, and sensitive to data.
⚫ Familiar with office software.
Qualification Requirements:
⚫ Responsible for the preparation and implementation of on-site technical service.
⚫ As the input interface, responsible for getting information of customer workshop/product
line and after-sales problems, remote investigation of failures and on-site trouble
shooting.
⚫ Responsible for customer workshop/product line quality, after-sales interface maintenance
and service.
⚫ Responsible for on-site service implementation, feedback, information synchronization.
⚫ Responsible for on-site vehicle problem troubleshooting and fault parts locking, on-site
investigation report writing.
⚫ Responsible for continuous improvement of after-sales service.
⚫ Continue to update service manual of after-sales service, improve technical capability and
standardization of after-sales service process.
⚫ Responsible for the maintenance of field service equipment.
⚫ Responsible for the equipment, tools, and maintenance, to ensure the team hardware
capability.
⚫ Participate in the establishment and maintenance of after-sales service process and
participate in the development of field service and after-sales major issues.
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